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By | July 20, 2022

Job Responsibilities : Customer Success Manager

Salary : $71000 per year

Company : PayPal

Location : Remote US

At PayPal (NASDAQ: PYPL) we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone regardless of background or economic standing has access to affordable convenient and secure products and services to take control of their financial lives.

Job Description Summary: A Customer Success Manager is primarily responsible for developing and maintaining customer relationships that promote merchant growth loyalty and thus retention. Our Customer Success Manager will work closely with customer executives and decision makers to understand their business model current challenges and goals. The CSM will leverage those insights and communicate how PayPal products and features will add value to their business develop a strategic partnership with the customer which will help grow their business achieve their priorities/key objectives and potentially resolve their pain points. The CSM will focus on relationship-centric client management that aligns merchant and PayPal goals for mutually beneficial outcomes.

Job Description:

Responsibilities:

Own the overall customer experience and manage the strategic customer relationship.

Perform regular account planning and business review calls or meetings with your book of business to maintain customer health and strengthen the strategic customer partnership.

Articulate value via consultative selling techniques and facilitate resolution to customer inquiries.

Influence our clients’ experiences at the executive leadership level and as the escalation point for any satisfaction issues in the relationship.

Work cross-functionally with our Sales Marketing IT Implementation Operations and Finance Departments to drive customer initiatives within the organization.

Balance your role as a customer advocate and strong representative of PayPal.

Anticipate customer needs proactively before they arise.

Knowledge Skills and Abilities:

Demonstrated selling negotiating and relationship management skills. Results-orientation to meet and exceed assigned financial performance and customer satisfaction goals.

Leverage excellent internal and external communication skills. Must be able to negotiate mutually beneficial outcomes for both the merchant and PayPal.

Ability to organize and analyze data to communicate during face-to-face video or phone-based meetings (internally and externally).

Demonstrated solid communication skills and ability to create and present compelling material to any level of employee in a setting (c-suite decision makers accounting POC e-commerce POCs).

Ability to act as the subject matter expert on your clients with internal stakeholders reporting on trends issues and opportunities that will help us to improve product offerings and operations.

Familiarity with PayPal and the payments industry particularly how we compare to our many competitors.

Operate as a team player with demonstrated ability to execute across a cross-functional team.

Must be able to work independently. Travel may be needed as needed to client sites.

Strong working knowledge of PC based Internet and software applications.

Understanding of external systems and software (The Internet Microsoft Office – Outlook Word Excel).

Work experience:

  • 2 + years managing a portfolio of small middle and/or large merchant accounts is required.
  • 2+ years of Account Management or Portfolio Management.
  • Previous experience working in either the payment processing acquiring/issuing or financial services/credit industries desired.

Qualifications:

Education: Bachelor’s Degree or equivalent preferred

Colorado Only: The pay range for this position in Colorado starts as mentioned below per year plus annual bonus or commission if a Sales role. We take into consideration an individual’s background and experience in determining final salary. All PayPal employees are shareholders in our Company so equity is part of our total compensation plan. This role is also eligible for health insurance stock purchase plans retirement savings benefits stock awards life insurance and disability benefits and paid time off for sick leave parental leave vacation and PTO. To learn more visit paypalbenefits.com. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location.

Salary in USD:97750.0

Our Benefits:

At PayPal we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial physical and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment employee shares options health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient affordable and secure the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex pregnancy sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at paypalglobaltalentacquisition@paypal.com.

As part of PayPal’s commitment to employees’ health and safety we have established in-office Covid-19 protocols and requirements based on expert guidance. Depending on location this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

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