Job Responsibilities : Supervisor, Voice & Data Networks
Salary : $72000 Per Year
Company : The Regional Municipality of Halton
Location : Hybrid remote CA
Over the next 4 years the Region’s goal is to become a Digital First organization that is committed to delivering high-quality services in the digital age. Our Digital Mission is to offer 125 of our most used customer-facing services and the top 50 internal processes and staff experiences as complete digital services by 2025.
Through collaboration innovation digital and information decision-making models accountability and partnerships Halton Region aims to Build a Strong Digital Culture. The Region aims to invest in education and training celebrate and showcase successes and build a community of practice that will share knowledge and tap into individual skills.
There is no better time to join Halton Region as we transform our conventions and practices to better serve our community and employees.
As an employee you will be part of a progressive service-focused and award-winning employer with a diverse and inclusive work environment. At Halton you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions.
As an employer of choice Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. Where the work permits employees will have the choice to work where they can have the greatest impact on achieving our goals. Please note that this position is eligible for our Hybrid Work Program/Work from Home Arrangement.
Posting ID: 837
Department: Digital & Information Services
Division: Information Technology
Job Type: Permanent
Hours of Work: 35 hours per week
Work Location: Halton Regional Centre – 1151 Bronte Road Oakville (Hybrid)
Employee Group: MMSG
Posting Date: June 22 2022
Application Deadline: July 17 2022
Reporting to the Manager of Technology and IT Operations this position will be responsible for the leadership operation and delivery of voice and data network services. The position will over see day to day operations related to the department provide leadership and act as a key escalation point/stakeholder during projects upgrades maintenance windows and deployments.
Duties & Responsibilities
Manage and mentor Network Infrastructure team members.
Provides leadership during major network incidents and ensures that service is restored as quickly as possible escalating when required and ensuring all stakeholders are kept up to date on network status.
Maintains budget planning and control for voice and data infrastructure.
Create and maintain documentation as it relates to infrastructure configuration network mapping processes and service records.
Provides telephony hardware and software support by responding analyzing researching and resolving technical issues via telephone remote access or onsite ensuring service levels are met.
Development of RFP’s RFQ’s and leads the evaluation selection and award process.
Leads with the installation configuration and testing of new VoIP devices and performs upgrades as required.
Maintains security compliance of the Region’s voice and data networks through regular maintenance audits and reviews.
Monitors network and server performance and identifies when corrective action is required.
Oversee the creation management inventories and monitors enterprise devices and accounts.
Maintains comprehensive system documentation.
Performs other duties as assigned.
Skills & Qualifications
Diploma/Degree in Computer Science from a recognized Community College/ University
Minimum of five (5) years of experience managing Enterprise Networks
Experience with design and implementation of Cisco and Nortel/Avaya routing and switching technologies as well as Cisco or Avaya certification
Technical experience with multi-site VoIP environment and Cellular technologies including Wi-Fi LTE DECT 802.1x protocols and TCP/IP
Experience with telecom/data circuits: T1’s Ethernet MPLS PRIs SIP Trunks
Strong interpersonal skills
Ability to work with stakeholders and in a team environment
Excellent oral and written communication skills
Strong presentation skills
Experience with E911 in a PSAP environment
Experience with Microsoft products including Windows 10 Server 2016/2019 Active Directory DHCP DNS and SCCM
Experience in Netmotion CITRIX Fortinet VPN including IPSEC tunneling MDM authentication and encryption methods
Experience or knowledge of Avaya CS1000 High Availability and remote SMG and Branch systems
Knowledge and/or experience with wireless technologies including Cellular data modems WiFi 802.11 point to point and point to multi-point
Successful leadership of a networking team with the ability to manage complex information systems and technical personnel
Working/ Employment Conditions
The successful candidate will be required to participate in a rotational standby schedule to provide technical support on a 24/7 basis and may be required to work after hours and weekends during maintenance windows.
In support of the Region’s commitment to a healthy and safe workplace and community the Region has a vaccination requirement for all employees. The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and able to provide proof of vaccination. The candidate will be asked to provide the Region with proof of full vaccination prior to their employment start date. The requirement to be fully vaccinated is subject to the Ontario Human Rights Code. If the candidate is unable to vaccinate for a reason protected by the Code a request for accommodation can be requested and written proof satisfactory to the Region will be required.
Important information about your application:
If you require accommodation please notify us and we will work with you to meet your needs.
We encourage applications from all qualified individuals; however only those under consideration will be contacted.
Applications will be accepted up to midnight of the application deadline.
If you experience any issues with submitting your application please contact HR Access at
905-825-6000 extension 7700.
Applications that are not submitted online will not be considered.
Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
If selected for an interview you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.