Work from Home Jobs ST Paul MN

By | July 9, 2022

Job Responsibilities : Supervisor: Imaging Business Services – Remote

Salary : $84000 per year

Company : Fairview Health Services

Location : Remote US


The Supervisor of Imaging Business Services is accountable for delivering high quality efficient and effective coordination of services for our Imaging business customers system wide. This leadership role works collaboratively with internal and external stakeholders to ensure our products and services are customer-friendly market leading and consistently add value to the organization and communities we serve.

In conjunction with service line and local leaders this position is responsible for establishing operational plans leading change directing service operations and executing action plans to achieve performance objectives.

This position will manage day to day Fairview Imaging business services and scheduling operations. Leading the identification and implementation of continuous quality improvements including but is not limited to data analysis industry best practice process improvement methodologies clinical and technical partnerships and consumer focus groups.

This role is accountable for oversight and support for Imaging Customer Service Team including Scheduling Coordinators Trainers and other functional roles as appropriate.

Quick Details:
  • Benefit Eligible 1.0 FTE (80 hours/2 weeks)
  • Day shift no weekend requirement
  • Fully remote position

Responsibilities/Job Description:

Manages and develops people
  • Creates an engaged sustainable team of highly skilled customer service professionals
  • Establishes and fosters a culture of engagement in line with the organizations values.
  • Fosters positive working relationships between team and providers/physicians
  • Establishes and manages clear goals and performance expectations
  • Provides consistent accurate relevant and timely communication
  • Implements programs for professional development and continuing education
  • Drives continuous improvement for employee satisfaction and engagement
Leads Business Operations
  • Addresses urgent and routine customer service needs.
  • Triages day-to-day operational issues.
  • Insures effective management of all processes and service delivery
  • Insures that all business processes interface appropriately with system wide support services and all other related departments.
  • Interface with service line entity and physician leadership to problem-solve clinical and business issues.
  • Coordinates operational scheduling policy and performance processes and documentation
  • Creates an environment that prioritizes exceeding the needs of our customers
  • Takes actions to meet and exceed the needs of customers
  • Partners with medical technical and operational stakeholders to establish high quality outcomes
  • Anticipates provider and technical team needs and assures that innovations are appropriate to maximize efficiency capacity and customer demand
  • Effectively aligns resources with operational priorities
Manages Planning and Performance
  • Develops business/financial reports in support of system/strategic planning and organizational planning.
  • Develops and utilizes management information reports to assess productivity quality measures and performance trends
  • Partners in strategic tactical and operational planning
  • Develops creative solutions to stay ahead of market competition
  • Works collaboratively with all levels of the organization
Effectively lead change
  • Acts as program and project manager for multiple complex initiatives
  • Ensures effective implementation of organizational operational and individual change
  • Uses quality improvement tools and techniques to assess workflow issues and make process improvements
  • Ensures the achievement of productivity and quality standards during process product and system changes
  • Leads performance improvement initiatives and new program implementations
  • Assures all stakeholders are informed and prepared for planned changes in services programs processes and systems


Required Education: Associate’s degree or combination of education and directly applicable experience
Required Experience: 3 to 5 years of formal or informal leadership experience

Preferred Education: Bachelor’s Degree
Preferred Experience: 5 to 7 years of healthcare leadership Experience leading business operations in a healthcare setting

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