Work from Home Jobs Sacramento

By | July 22, 2022

Job Responsibilities : Service Desk Specialist I (Work From Home)

Salary : 45000 per Year

Company : Sutter Health

Location : Remote US

We are so glad you are interested in joining Sutter Health!

Organization:

SHSO-Sutter Health System Office-Valley

Position Overview:

Provides first-level response to clients via phone portal and other modes of incoming contacts. Offers resolution of technical problems and information technology issues for desktop laptop or network services for personnel using remote network access and ensures proper and speedy collection of minimum data sets of required information. Provides the timely resolution of issues/problems or escalates the issue on behalf of the client to appropriate technical support personnel. Supports Service Desk service level metrics and Service Management Access Specialist functions.

Job Description:

EDUCATION
Equivalent experience will be accepted in lieu of the required degree or diploma.

HS Diploma or equivalent education/experience

SKILLS AND KNOWLEDGE

Ability to establish and maintain cooperative working relationships with audiences across all areas and levels within Sutter Health as well as external organizations.

Ability to analyze information problems situations practices or procedures in order to identify patterns tendencies and relationships resulting in the formulation of logical and objective conclusions.

Ability to speak clearly and distinctly using appropriate vocabulary and grammar to obtain information and explain technical information.

Ability to perform effectively in environments with frequent and fluctuating workload changes competing demands and frequent interruptions and/or distractions.

Ability to set priorities which accurately reflect the relative importance of job responsibilities and prioritize assignments to complete work in a timely manner.

Ability to work independently and follow through on assignments with minimal direction.

Ability to establish and maintain cooperative working relationships with audiences across all areas and levels within Sutter Health as well as external organizations.

Ability to Type 45+ Words per Minute (WPM)

Familiarity with a service desk environment

Computer skills using Microsoft Excel Exchange Outlook PowerPoint Visio or Word.

Demonstrated ability to support applications and/or technology via phone email or chat


Job Shift
:

Varied

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Variable

Weekend Requirements:

Saturday Sunday

Benefits:

Yes

Unions:

No

This position is work from home eligible.

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Number of Openings:

3

Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans.

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