Work from Home Jobs Richmond VA

At Allianz Partners we foster a culture of collaboration caring and growth. Our global multi-cultural team functions as a super supportive extended family. We care about who they are too. If you’re looking for a work environment where you are valued for your ideas your opinions your desires your unique background and everything else that makes you you – you’ll find it with Allianz Partners.

Working with us you’ll have plenty of opportunities to talk to leaders who value your input – we don’t do hierarchical thinking here and we’re all about good ideas. You’ll never lack for learning opportunities or for the space to develop your career. There are no limits placed on your growth personal or professional and we encourage every member of our team to look towards their future.

If you’re ready for a role where you can truly thrive and put your training expertise to work you’ve come to the right place.

As a customer service associate (remote) you will respond to inbound telephone inquiries from customers.

JOB FUNCTIONS

Key responsibilities which take no less than 10% of overall job time

• Respond to inbound customer inquiries using the following channels of communication:
• Email – Using exceptional written skills respond to customers using professional written email correspondence.
• Telephone – Provide professional verbal responses to customer inquiries.
• Escalate customer concerns/issues to the Manager for resolution if all other means of satisfying the customer have been exhausted.
• Anticipate customer needs by providing relevant solutions.
• Responsible for learning products and staying up-to-date on new product or policy changes in order to communicate such changes to the customers.
• May perform other duties as assigned.

Travel

• Accurately enter pertinent customer data and research customer information.
• Send out claim forms and answer claims status questions.
• Review and resolve pending policy inquiries.

Bankcard

• Answer inbound telephone calls from credit card holders and respond professionally to customers benefit or claim inquiries.
• Enter customer information into PeopleSoft within established guidelines.
• Initiate claims process where applicable by sending claimant requested forms.
• Responsible for fulfillment; send out claim documents or brochures.
• Assist team members with customer service issues as needed.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent diploma.
• Two (2) years of experience in customer service call center environment.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees their ambitions dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work no matter where you are from what you look like who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background age gender nationality religion disability or sexual orientation.

Join us. Let’s care for tomorrow.