Work from Home Jobs Richmond Va

By | July 20, 2022

Job Responsibilities : Help Desk Specialists

Salary : $45,000 – $55,000 a year

Company : Virginia Dept of Behavioral Health & Developmental Sv

Location : Remote US

The Department of Behavioral Health and Developmental Services’ (DBHDS) Office of Licensing (OL) is seeking two (2) qualified individuals to serve as Help Desk Specialists for the CONNECT licensing system. These positions will provide ongoing Help Desk support that includes monitoring incoming Help Desk tickets from CONNECT users who are having issues with using the licensing system; triage activities that include documenting and guiding users through email and telephone communication to reach ticket resolution; triage protocol which may require escalation of issue/defect diagnosis with CONNECT IT/Vendor experts. As time permits the Help Desk staff will perform QA Testing of system enhancements develop training tools for common issue resolution steps and maintain Frequently Asked Questions for ongoing support of the CONNECT user community. These roles report into the Quality & Data Information System Manager responsible for the ongoing effective use of the CONNECT licensing system. These positions are approved for 100% telework. However staff must be available for onsite office meetings/special projects at requested by OL at the DBHDS Central Office in Richmond Virginia.

Minimum Qualifications
Experience using the CONNECT licensing system. Experience providing IT system help desk resolution including interfacing with customers providing guidance performing system diagnostics to determine if issue requires escalation and timely resolution of all Help Desk Tickets. Skill in the use of Microsoft Office to include Word PowerPoint and Excel. Ability to prioritize and complete multiple tasks in a timely manner along with strong organization written and verbal communication skills and a team player.

Preferred Qualifications
Experience working within state government familiarity with the Virginia Freedom of Information Act knowledge of Personal Health Information (PHI) security application is strongly preferred. Familiarity with DBHDS OL protocols is highly desired.

Special Requirements
Effective July 5 2022 all Commonwealth of VA State Employees are required to work onsite unless otherwise noted.

Special Instructions to Applicants
For consideration interested applicants must apply online completing the Employment Equity Initiative Application (EEIA) in its entirety. A resume may also be included with your submission. However emailed faxed and hand-delivered applications and/or resumes will not be accepted. This position is open until filled; however applications/resumes will begin to be reviewed within ten (10) business days of the date of this posting.

DBHDS is an Equal Opportunity Employer and does not discriminate on the basis of race color religion sex gender identity sexual orientation national origin political affiliation disability genetic information age retaliation parental status pregnancy military service/status or other non-merit factor. We commit to a diverse and inclusive workforce that is reflective of the Commonwealth of Virginia. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact
(804) 482-8797 for assistance.

For any technical assistance with the jobs.virginia.gov website please contact applicantinquiry@dhrm.virginia.gov.

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