Job Responsibilities : Business Support Specialist I
Salary : 45000 per Year
Company : First Citizens Bank
Location : Remote US
Educational requirements : High School
- This position supports Bank products or services within a business unit in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling processing and servicing of requests.
- Account Servicing – Manages accounts portfolios or packages specific to line of business including creation and termination. Performs routine data entry processing and documentation. Ensures accuracy and compliance with all rules and regulations.
- Operations – Performs various operational tasks that occur during customer vendor and associate inquiries.
- Service & Support – Develops relationships with customers associates or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.
- Business Proficiency – Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.
High School Diploma or GED and 2 years of experience in Operations or Support or Customer Service