Job Responsibilities : Virtual Call Center Customer Account Specialist
Salary : $13 per hour
Company : Cox Communications Inc
Location : Remote US
Educational requirements : High School
- Assess customers needs suggesting products & services for their home & business needs.
- Adjust billing negotiate claims and arrange product substitutions/returns.
- manage customer concerns while meeting goals in Serving Solving and Selling
- Remain current on Cox Business products and services
- Own the customer experience
- Good work should be rewarded and not just with a healthy paycheck. Its our goal to make sure you feel recognized for your contributions. Its also important to work alongside colleagues who are empathic and get you. We strive to create an environment where you can do you and everyone from leadership to new hires can support and feel supported.
- Boundless career opportunities. Cox provides lateral and upward movement across a cool mix of up-and-coming industries from smart home automation and greener modes of transportation to sustainable farming and clean energy. Well support you on your journey through the oodles of opportunities at Cox.
- High school diploma GED or relevant work experience.
- You must live in the Greater Las Vegas area
- You must have high-speed internet connection available in your home
- Excellent skills in creating an exceptional customer experience sales orientation multi-tasking building customer rapport by discovering customer needs and problem solving.
- Ability to learn and apply new procedures.
- Good teamwork and communication skills.
- Solid analytical skills to determine the best course of action to resolve issue.
- Must be able to work in a highly structured call center environment.
- Enthusiastic and personable.