Job Responsibilities : Work from Home Customer Service Representative
Salary : From $13 an hour
Company : Group O
Location : Remote US
Educational requirements : High School
- Providing an efficient and high quality experience for our customers.
- Utilizing resources and leading edge technology tools to assist customers with questions as well as to stay up-to-date on program information.
- Meeting and exceeding performance standards set forth by Group O and our clients.
- Partnering with your Supervisor to identify and initiate areas of opportunity for professional development and personal growth.
- Taking ownership of a customer’s issue as your own and creating positive solutions that benefit both the customer and our clients.
- Documenting complete and accurate information for each customer call.
Customer-focused energetic attitude; desire to provide exceptional customer service each and every time.
- Willingness to and accountable for resolving customer concerns.
- Ability to uphold a professional demeanor in difficult situations.
- Ability to adapt and excel in a fast-paced ever-changing challenging environment.
- Proven longevity in past employment.
- Committed to excellent attendance.
- Adherence to a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs.
- Intermediate computer and keyboarding skills; ability to navigate multiple screens and enter data while assisting the customer.