Work from Home Job Amazon Career – Virtual Customer Service Associate – Remote (Fixed-Term)

Description

Thank you for your interest in becoming an Amazonian, we would like to welcome you to the world of career opportunities within our Virtual Customer Service. At Amazon, we value our customers above all and we are looking for the best associates to take care of a variety of clients. By applying to this position, you are going to be considered for: The virtual Customer Service Associate.

Type of Role:
Fixed-Term – Full Time
The position is not based at our offices and requires you to work from home on a full-time basis in a noise-free environment, dedicated workspace.

Responsibilities include, but are not limited to:

The ideal work-from-home Amazonian is internet savvy and has technical aptitude when it comes to online tools and research.
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Communicate with customers (verbal and written) with a problem-solving attitude.
Understand the issue and make the best use of the available resources to resolve the issue.
Able to systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
Excellent communication, both verbal and written as one may be required to communicate with the Customers.
Develop and/or understand performance metrics to assist with driving business results.

Job Description
A schedule will not be fixed. We work on shifting, rotating, and mostly on graveyard schedules.
You will be working on holidays, weekends, and will be asked to render overtime based on business needs.
In order to meet our customer needs, we implement periods in certain months during prime, peak, and other critical working periods that will restrict late, absences, approved leaves, and time off.
You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls and assist our customers.
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.

Knowledge and Communication Skills:

Excellent communication skills (written and verbal).
Ability to communicate correctly and clearly with all customers.
Excellent documentation skills.
Good comprehension skills – ability to clearly understand and state the issues customers present.
Ability to concentrate – follow customers’ issues without distraction to resolution.
Good composition skills – ability to compose a grammatically correct, concise, and accurate written response.
Work successfully in a team environment as well as independently.
Action-oriented, self-disciplined, and organized.
Effective time management skills and ability to prioritize work time to ensure productivity and department standards.

Computer Knowledge/Skills:

Ability to use a desktop computer system.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
Excellent typing skills.
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
Demonstrates an ability to successfully navigate websites.
Demonstrates a proficient knowledge of email applications.
Demonstrates an ability to learn in various media.
Ability to successfully adapt to changes in the work environment.

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
Ability to empathize with and prioritize customer needs.
Demonstrates interpersonal skills with a diverse customer base.
Demonstrates conflict resolution, negotiation, and de-escalation skills.
Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
Ability to determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance, including the daily schedule as assigned.
Flexible with the working schedule; may be expected to work weekends, holidays and events.
Ability to work overtime as required by business with most often occurring but not limited to in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

Effective problem-solving skills including decision making, time management, and immediate prioritization of tasks as assigned.
Ability to approach problems logically and rationally.
Action-oriented and self-disciplined.
Organized and detail-oriented.
Ability to quickly and effectively prioritize work time in various departments to meet the business needs
Ability to maintain composure in highly escalated situations.
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Basic Qualification

• At least 18 years of age.
• Completed at least two years in college or Senior High Graduate; or
• High school graduate (old curriculum) with at least one-year customer service experience; or,
• Less than two years in college with at least one year of customer service experience.
• Must have an internet connection with a minimum of 20Mbps download speed and 10Mbps upload speed from a reliable internet provider (Fiber and DSL connection types only). Internet connection must be a dedicated line. Wireless Prepaid/Postpaid, Broadband stick, Satellite, and LTE type of internet connections cannot be used.
• Internet device (Modem/Router) must be LAN capable.
• Should have a dedicated workspace or an office-like room at home.