Work from Home Healthcare Jobs No Experience

By | September 27, 2022

Job Responsibilities : Work From Home – Customer Care Specialist

Salary : $15 an hour

Company : Cardinal Health

Location : Remote US

Educational requirements : High School

What Customer Operations Support contributes to Cardinal Health

Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison problem-solving order issues researching accounts and providing resolutions in a high-volume call center.


  • High school diploma GED or equivalent or equivalent work experience preferred
  • 2-4 years experience preferred
  • Prior computer experience using Microsoft Office systems required
  • Customer service experience preferred
  • Familiarity with call-center phone systems preferred
  • Communication and active listening skills
  • Excellent Phone Skills
  • Quality Focused
  • Keen attention to detail especially documenting for proper information
  • Capacity to navigate stressful situations with ease
  • Ability to achieve daily call center metrics

Accountabilities in this Role:

The Customer Care Specialist is responsible for providing customer assistance including but not limited to order placement product information order status order discrepancies and customer complaints for approximately ~60-80 incoming calls per day.

  • Answer incoming phone calls from customers caregivers and applicable referral sources regarding various medical supplies
  • Ability to handle high call volumes day to day
  • Navigate multiple computer programs throughout the workday
  • Process orders for new and existing customers collecting necessary information for insurance billing; collect payment as needed
  • Uses provided resources/company websites to navigate customer’s concerns
  • Consults with Supervisor or Team Lead on complex and unusual problems
  • Ensure customer satisfaction and provide professional customer support

Soft Skills:

  • Communication and active listening skills
  • Keen attention to detail
  • Maintaining a positive empathetic and professional attitude toward customers and co-workers at all times
  • Capacity to navigate stressful situations with ease
  • Ability to achieve daily call center metrics

SHIFT: Your new hire training will take place Monday-Friday 8:30am-5pm EST mandatory attendance is required. Once you have completed new hire training you will take part in a shift bid to determine your schedule.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr. Agents assigned a shift that ends at or after 8pm will receive a shift differential of $2/hr.

In addition based on seasonal fluctuations in volume there are times throughout the year where overtime is mandated.

REMOTE DETAILS: You will work from home full-time. It will require a quiet distraction free environment with access to high-speed internet (50 MBPS). We will provide you with the computer technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet.

Internet requirements include the following:

Maintain a secure high-speed broadband internet connection (DSL Cable or Fiber) at the remote location. Dial-up satellite WIFI Cellular/Hot Spot connections are NOT acceptable.

Download speed of (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming.
Upload speed of (10Mbps – Recommended)
Ping Rate Maximum of 30ms (milliseconds)
Hardwired to the router
Surge protector with Network Line Protection for CAH issued equipment

WHO WE ARE: Cardinal Health Inc. (NYSE: CAH) is a distributor of pharmaceuticals a global manufacturer and distributor of medical and laboratory products and a provider of performance and data solutions for healthcare facilities. With 50 years of experience approximately 48000 employees and operations in more than 40 countries Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now and in the future.


  • Medical Dental and Vision coverage starting Day 1
  • 401K match program starting Day 1
  • 23 days of Paid Time off after 90-day probation period
  • Health savings account (HSA) & Flexible spending accounts (FSAs)
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs

The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of Colorado

Anticipated salary range: $15/hr

Bonus eligible: No

Benefits: Health insurance 401k Contributions Paid Time Off Vacation STD/LTD

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin ancestry age physical or mental disability sex sexual orientation gender identity/expression pregnancy veteran status marital status creed status with regard to public assistance genetic status or any other status protected by federal state or local law.

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