Work from Home Data Entry Remote Jobs 2022

By | July 1, 2022

Job Responsibilities : Technical Support Client Representative – WFH – Multiple Locations PT and FT

Salary : From $18.50 an hour

Company : TELUS

Location : Remote CA

Educational requirements : High School

Location: Moncton New Brunswick CA Winnipeg MB CA Ottawa ON CA Saint John New Brunswick CA Ville Saint-Laurent Quebec CA Vancouver British Columbia CA Mississauga ON CA Edmonton AB CA Gatineau Quebec CA Montreal Quebec CA Dieppe New Brunswick CA Fredericton New Brunswick CA St-Leonard Quebec CA Laval Quebec CA Yellowknife Northwest Territories CA Saskatoon SK CA St Catharines ON CA Halifax Nova Scotia CA Sherbrooke Quebec CA Kitchener ON CA
Req ID: 26683
Jobs by Category: Contact Centre
Job Function: Customer Care
Status: Full Time
Schedule: Regular

Do YOU share OUR real passion for:

  • Advocating for our customers’ needs and creating a personalized experience
  • Genuinely displaying humanity in every customer interaction
  • Being an exceptional communicator listen honest and clear
  • Getting things done by using each other’s unrivaled talents
  • Actively adapting to meet the changing needs of our customers

Position Overview:

The Customer Service Representative – Technical Support is responsible for all residential inbound phone calls consisting of technical troubleshooting and testing while focusing on first contact resolution and customer retention. At TELUS we understand that a big part of our success comes from the people we hire which is why we honor our employees with an excellent compensation package with a wage starting a $18.50.

PLEASE NOTE: We are hiring work from home positions Canada wide for this position.

Responsibilities:

  • Handle incoming and outgoing calls from customers
  • Identify and resolve basic alarm system technical issues by identifying known causes by using the process of elimination
  • Provide clear and concise technical information to customers
  • Differentiate between product features and functionality in order to resolve customer inquiries
  • Effectively evaluate the need for a service technician to physically resolve the problem and create schedule and close service jobs
  • Educate and guide the customer through our web tool and educate them on self-serve options
  • Remember and apply various standard operating procedures
  • Navigating through various systems and tools
  • Ensure data entry related to customer requests and internal data and governance guidelines
  • Other duties as assigned

Qualifications

Required Skills & Abilities:

  • High School Diploma
  • 1-2 years of relevant experience
  • Bilingual is considered an asset for this position
  • Ability to work within a team
  • Advanced written and verbal communication skills (French/English)
  • Able to clearly communicate technical information
  • Analytical skills and problem solving
  • Customer service oriented
  • Ability to work in a fast paced and structured environment

#LIREMOTE

Click Here : Apply Now