Work from Home Data Entry Remote Jobs 2022

Do YOU share OUR real passion for:

• Advocating for our customers’ needs and creating a personalized experience
• Genuinely displaying humanity in every customer interaction
• Being an exceptional communicator listen honest and clear
• Getting things done by using each other’s unrivaled talents
• Actively adapting to meet the changing needs of our customers

Position Overview:

The Customer Service Representative – Technical Support is responsible for all residential inbound phone calls consisting of technical troubleshooting and testing while focusing on first contact resolution and customer retention. At TELUS we understand that a big part of our success comes from the people we hire which is why we honor our employees with an excellent compensation package with a wage starting a $18.50.

PLEASE NOTE: We are hiring work from home positions Canada wide for this position.

Responsibilities:

• Handle incoming and outgoing calls from customers
• Identify and resolve basic alarm system technical issues by identifying known causes by using the process of elimination
• Provide clear and concise technical information to customers
• Differentiate between product features and functionality in order to resolve customer inquiries
• Effectively evaluate the need for a service technician to physically resolve the problem and create schedule and close service jobs
• Educate and guide the customer through our web tool and educate them on self-serve options
• Remember and apply various standard operating procedures
• Navigating through various systems and tools
• Ensure data entry related to customer requests and internal data and governance guidelines
• Other duties as assigned

Qualifications

Required Skills & Abilities:

• High School Diploma
• 1-2 years of relevant experience
• Bilingual is considered an asset for this position
• Ability to work within a team
• Advanced written and verbal communication skills (French/English)
• Able to clearly communicate technical information
• Analytical skills and problem solving
• Customer service oriented
• Ability to work in a fast paced and structured environment

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