Work from Home Customer Service Jobs | Spotify Jobs for Freshers Apply Now 2022

By | April 13, 2022

Job Responsibilities : Senior Associate, Customer Service

Salary : $14 per hour

Company : Spotify

Location : Remote US


  • Take ownership of high profile escalations and manage them until resolution
  • Provide international support to and collaborate closely with a multicultural team of advisors
  • Deliver reporting insights and analysis that allow us to better understand operational performance and proactively address areas of opportunity
  • Triage investigate and resolve support requests raised by advisors via our internal ticket management system
  • Escalate live issues that have an impact on user and/or advisor experience to our incident management teams
  • Report on live issues and ensure our customer support advisors are fully equipped to handle any incoming customer conversations
  • Manage ongoing live issues in collaboration with other internal customer teams to resolve them in a timely manner with as little customer or advisor impact as possible
  • Collaborate with internal teams such as our Legal Data Protection and Compliance teams by collecting key customer data
  • Support our product teams by communicating any upcoming products launches and features to ensure we provide the best support to our advisors.
  • Demonstrate mastery of project management and agile methodologies by leading initiatives that contribute to the achievement of team objectives often through sprint-based work


  • Proven experience working in a customer-focused environment
  • Strong data analysis skills with the ability to interpret and summarise complex performance and quantitative data as well as customer conversations and other qualitative feedback
  • Excellent writing grammar and a confident communicator
  • Self-motivated and can complete tasks with minimal supervision
  • Confident working in a fast-paced environment and higher pressure situations
  • Strong organizational skills with a proven ability to follow up
  • An inquisitive and innovative person who’s constantly looking for new ways to challenge improve how things are done and a great collaborator
  • Open to feedback and can demonstrate a growth mindset
  • An expert at using CRM tools like Salesforce and LivePerson proficient at using ticket management systems like JIRA
  • Understand web-based team collaboration tools like Google Suite Trello and Coda
  • Passion for music and interest or knowledge of the music industry
  • Understanding of the Scrum framework

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