Work from Home Customer Service Jobs | Remote Agent Customer Service Representative Jobs Online Apply

By | April 13, 2022

Job Responsibilities : Remote Agent Customer Service Representative

Salary : $37,900 – $46,800 a year

Company : Liberty Mutual Insurance

Location : Remote

Educational requirements : High School


  • Delivers expertise by identifying and analyzing agent needs to offer solutions on Safeco products and services and provide education on self-service tools.
  • Research policy coverage and eligibility provisions
  • Upholds our client care standards by achieving individual goals on call quality handle time adherence first call resolution and reliability
  • Maintains and tracks accurate data in various computer systems.
  • Associates degree in a business-related field or equivalent training required.
  • Minimum of 6 months related work experience required; customer service experience or help desk preferred.
  • Ability to review record and organize information from a variety of departments.
  • Excellent oral written and interpersonal communication skills and the capacity to multi-task in a structured work environment.
  • Ability to handle confidential and proprietary information.
  • Proficiency with computers is mandatory; Knowledge and ability to use Microsoft office.
  • Must have a clear understanding of the organization`s policies standards and procedures to guide customer interactions.
  • Passing Proficiency Assessments is required.

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