Job Responsibilities : Remote Agent Customer Service Representative
Salary : $37,900 – $46,800 a year
Company : Liberty Mutual Insurance
Location : Remote
Educational requirements : High School
- Delivers expertise by identifying and analyzing agent needs to offer solutions on Safeco products and services and provide education on self-service tools.
- Research policy coverage and eligibility provisions
- Upholds our client care standards by achieving individual goals on call quality handle time adherence first call resolution and reliability
- Maintains and tracks accurate data in various computer systems.
- Associates degree in a business-related field or equivalent training required.
- Minimum of 6 months related work experience required; customer service experience or help desk preferred.
- Ability to review record and organize information from a variety of departments.
- Excellent oral written and interpersonal communication skills and the capacity to multi-task in a structured work environment.
- Ability to handle confidential and proprietary information.
- Proficiency with computers is mandatory; Knowledge and ability to use Microsoft office.
- Must have a clear understanding of the organization`s policies standards and procedures to guide customer interactions.
- Passing Proficiency Assessments is required.