Job Responsibilities : Customer Service Supervisor – Work from home – Express Scripts
Salary : $45,100 – $75,100 a year
Company : Cigna
Location : Remote
Educational requirements : High School
Responsibilities
Manage a team of representatives to promote a positive working team environment and ensure best practices are shared
Assist management with development of programs and process improvements to ensure service metrics are met
Develop coach and provide feedback to employees concerning quality reliability accountability and productivity
Participate in hiring training and supporting new team members
Skills
High school or equivalent required; Bachelor’s degree preferred
Ability to work required shift of Monday-Friday 9:00am – 6:00pm EST; Or Tuesday-Friday 9:30am – 6:30pm EST and Saturday 12:15pm – 9:15pm EST
2+ years front line supervisory experience preferred
PBM and/or Specialty medications industry preferred
Excellent communication skills; written and oral
Strong computer skills including Outlook and MCS office especially Excel
Demonstrated leadership skills including ability to effectively coach and develop team members
Advanced problem solving skills and the ability to work collaboratively within the leadership team as well as other departments to resolve complex issues with innovative solutions
Click Here : Apply Now