Work from Home Customer Service Jobs Apply Now 2022 for Freshers

By | April 13, 2022

Job Responsibilities : Customer Service Representative- Work From Home Remote

Salary : $14 per hour

Company : HealthMark Medical Group

Location : Remote

 Roles and Responsibilities:

  • Assist clients patients and requestors with status of requests for medical records and disability paperwork.
  • Ensure daily goals of 100 calls/a day are being met.
  • Make sure voicemails are being returned within two hours.
  • Report any potential Privacy Incident to the Requestor Support Team Manager.
  • Report any recurring issues to the Requestor Support Team Manger.
  • Ensure notes are accurate and detailed. All actions require a note in Med-Release.
  • Making sure we are providing detailed information to clients patients and requestors.
  • Have an overview of all HealthMark- Group departments.
  • Know the proper use and understanding of statuses and use of next call dates.
  • Assist requestor on fee approvals with Accounts Receivable.
  • Receive payments and send them to Accounts Receivable.
  • Fax and/or email records securely to requestors.
  • Reprocess request that are missing additional records.
  • Assist requestors and patients on how to submit a request online or by fax.
  • Provide additional assistance on how to download medical records through Med-Release.
  • Field calls out to the appropriate departments.
  • Suggest potential ideas for process improvement instructional videos or patient/client instructions.

Skills

  • Forward Disability paperwork that needs completed to the Patient Services department.
  • Assist clients patients and requestors with status of request via email.
  • Forward faxes/ emails to correct departments for additional assistance.
  • Follow up with requestors to receive additional information.

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