Job Responsibilities : Customer Service Representative- Work From Home Remote
Salary : $14 per hour
Company : HealthMark Medical Group
Location : Remote
Roles and Responsibilities:
- Assist clients patients and requestors with status of requests for medical records and disability paperwork.
- Ensure daily goals of 100 calls/a day are being met.
- Make sure voicemails are being returned within two hours.
- Report any potential Privacy Incident to the Requestor Support Team Manager.
- Report any recurring issues to the Requestor Support Team Manger.
- Ensure notes are accurate and detailed. All actions require a note in Med-Release.
- Making sure we are providing detailed information to clients patients and requestors.
- Have an overview of all HealthMark- Group departments.
- Know the proper use and understanding of statuses and use of next call dates.
- Assist requestor on fee approvals with Accounts Receivable.
- Receive payments and send them to Accounts Receivable.
- Fax and/or email records securely to requestors.
- Reprocess request that are missing additional records.
- Assist requestors and patients on how to submit a request online or by fax.
- Provide additional assistance on how to download medical records through Med-Release.
- Field calls out to the appropriate departments.
- Suggest potential ideas for process improvement instructional videos or patient/client instructions.
Skills
- Forward Disability paperwork that needs completed to the Patient Services department.
- Assist clients patients and requestors with status of request via email.
- Forward faxes/ emails to correct departments for additional assistance.
- Follow up with requestors to receive additional information.
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