Work from Home Customer Service Jobs Apply Now 2022 for Freshers

 Roles and Responsibilities:

• Assist clients patients and requestors with status of requests for medical records and disability paperwork.
• Ensure daily goals of 100 calls/a day are being met.
• Make sure voicemails are being returned within two hours.
• Report any potential Privacy Incident to the Requestor Support Team Manager.
• Report any recurring issues to the Requestor Support Team Manger.
• Ensure notes are accurate and detailed. All actions require a note in Med-Release.
• Making sure we are providing detailed information to clients patients and requestors.
• Have an overview of all HealthMark- Group departments.
• Know the proper use and understanding of statuses and use of next call dates.
• Assist requestor on fee approvals with Accounts Receivable.
• Receive payments and send them to Accounts Receivable.
• Fax and/or email records securely to requestors.
• Reprocess request that are missing additional records.
• Assist requestors and patients on how to submit a request online or by fax.
• Provide additional assistance on how to download medical records through Med-Release.
• Field calls out to the appropriate departments.
• Suggest potential ideas for process improvement instructional videos or patient/client instructions.

Skills

• Forward Disability paperwork that needs completed to the Patient Services department.
• Assist clients patients and requestors with status of request via email.
• Forward faxes/ emails to correct departments for additional assistance.
• Follow up with requestors to receive additional information.