Work from Home Customer Service Jobs 2022 Apply Now

By | April 13, 2022

Job Responsibilities: Call Center Supervisor

Salary : $1,100 a week

Company: VoxelMaps Inc.

Location: Remote

Educational requirements: High School Diploma

Call Center Supervisor Responsibilities:

  • Hiring, training, and preparing remote call center representatives to respond to customer questions and complaints and troubleshoot problems with services.
  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
  • Conducting daily Zoom meetings.
  • Answering agent questions regarding best practices or difficult calls.
  • Identifying operational issues and suggesting possible improvements.
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • Preparing reports and analyzing data to assist management as they determine call center goals.
  • Working with other supervisors and management team members to support agents and maximize customer satisfaction.

Call Center Supervisor Requirements:

  • High school diploma or equivalent, but more education, especially in management, is preferred.
  • High volume call center, customer service, or supervisory experience required.
  • Proficiency with technology, especially computers, software applications, and Ring phone applications.
  • Exceptional verbal and written communication skills.

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