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By | April 13, 2022

Job Responsibilities : Customer Experience Agent

Salary : $18 an hour

Company : AvantStay

Location : Remote

What you’ll do

    • Respond to guest messages promptly and personally with the goal of establishing an open welcoming relationship.
    • Interact with guests via phone email and chat.
    • Support field operation teams in maintaining a consistent guest experience.
    • Keep relevant systems updated with customer information and property details.
    • Provide knowledgeable and accurate information regarding AvantStay properties and policies.
    • Understand who our guests are and what brought them to AvantStay.
    • Attend weekly meetings and provide succinct organized updates.
    • Build and maintain positive relationships with field operators and local vendors.
    • Provide the highest level of customer support and concierge services to all current and future guests.

What you’ll bring

    • Positive enthusiastic and passionate about the home sharing economy.
    • Ability to understand and convey both business issues and technical concepts.
    • Reliable with a strong understanding of team dynamics.
    • Capable of quickly learning new software systems.
    • Strong communication skills and close attention to detail.
    • Demonstrate a high-level of understanding regarding short-term rental and hospitality industries.
    • Keep up with industry trends and local regulatory environments.

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