Work from Home Bpo Jobs for International Process | Technical Support | Private Company Job 2021

By | April 13, 2022

Job Responsibilities : Technical Support Executive

Salary : 25000 – 30000 per month

Company : Sitel

Location :  Remote Work – Hyderabad

Working hours: 8 Hours

Education requirements : Bachelor’s Degree

Experience requirements : 0 – 2 yr

INSTRUCTIONS TO COMPLETE THE APPLICATION (It would take at least 2 hours to complete the Online Assessment):

!!! PLEASE DO READ THE DETAILED JOB DESCRIPTIONS BELOW !!!

· The Test has to be taken in a laptop/ Desktop / Mobile with a good pair of earphones and a webcam is a must.

. Strictly use only “GOOGLE CHROME BROWSER”

· Make sure that the Laptop / Mobile is fully Charged and Ensure your Network (Broadband/Wifi/Mobile Data) is working perfectly Fine.

· Kindly make sure that your environment is quite, so that it wouldn’t affect your Scores and your Audio Clarity.

. You need to speak about any given topic for 1 minute and upload the video anything less than that would end up in less scoring.

· Kindly do not compromise on your Communication, especially on your Pronunciation and clarity of speech as it is one of the key metrics.

· Make sure that the Rate of speech is neither High nor slow with a good flow of speech.

· The test has to be finished in one shot please see to that no technical or any other challenges stands as an hindrance to complete the test in one go.

· Advise you not take this test Casually as this test will determine your entire selection process.

· Kindly do not fake your accent, let your accent be neutral.

· Please take time to read the instructions clearly before answering the questions

***Applicant should be currently staying in Hyderabad, should have proper Broadband connection willing to WFH / WFO.

If WFO, Door step Pick-up & Drop will be provided***

Work Location: SITEL INDIA Cyber Towers, 2nd Block, 2nd floor, Hitech City, Madhapur.

Landmark : Beside lemon Tree hotel.

Working Days : 5 Days a week

Shift timings : Totally Rotational Night shifts

Week offs : Any 2 days

NOTE: The mode of Interview Will be VIRTUAL ONLY. we are looking for Immediate Joiners.

Roles and Responsibilities

· Passionately provide on call technical support to the company’s customers and business partners.

· You will strive to understand perfectly what the client needs, gather all relevant information from them and resolve the issue.

· Resolve clients’ complaints by performing activities such as removal of virus, fixing internet and firewall issues.

· Be committed for our customers and share our dedication in striving to deliver world class technical & customer support and first call resolution.

· Provide follow-up customer contact to ensure satisfactory resolution of incidents.

· Co-operate with other members of the technical support team, sales team and other departments.

· Identify and escalate priority issues per Client specifications.

· Accurately process and record call transactions using a computer and designated tracking software.

· Offer alternative solutions where appropriate with the objective of retaining customers and clients business.

· Organize ideas and communicate oral messages appropriate to listeners and situations.

· Follow up and make scheduled call backs to customers where necessary.

· Stay current with system information, changes and updates.

Desired Candidate Profile

· Fresher’s with good command over the English language (Written and verbal communication)can apply.

· However, 2021 Graduates may also apply for this role If S/he have finished their final Semesters.

Desired Technical Skills & Knowledge

· Strong knowledge of hardware, software, Networking Concepts of Laptop desktop and printers.

· Navigation inside an operating system, installation and uninstallation of drivers, software and system configuration.

· Knowledge on home networking devices like Router, Modem, internet connection, LAN and WAN

Perks and Benefits

· Attractive incentives and other employee benefits

· Door step Pick-up & Drop will be provided

· During Covid situation: Desktop shall be provided and starting from interview everything is on Virtual mode. (within Hyderabad ONLY)

· Besides Salary Rs. 750/- Shall be provided during WFH for Internet Bill Reimbursement.

CTC: 2,30,000 to 3,50,000 Per Anum

Apply Now

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