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By | April 13, 2022

Job Responsibilities : AWS Customer Service – Technical Customer Support Associate, MP53

Salary : $18 per hour

Company : Amazon Web Services, Inc.

Location : Remote US

Educational requirements : High School

Skills

  • 1+ years of technical experience working with computer systems and technology components
  • 6+ months of experience in Contact Center and/or customer facing roles in a fast-paced environment
  • General knowledge in one or more technology domain areas (e.g. cloud computing internet network software systems)
  • Computer literacy with experience using Windows/MS Office (i.e. Outlook Excel
  • High school diploma

Key Job Responsibilities

  • Providing prompt efficient detailed customer-oriented service to AWS customers.
  • Working with other customer support teams to ensure a consistent and high-quality level of support.
  • Being a voice and advocate for our customers when something doesn’t feel right.
  • Working with customers to understand how they use AWS services and providing valuable feedback to business and development teams.
  • Acting as an advocate for our customer reporting and acting on observed areas for improvement.
  • Actively seeking solutions to customer needs communicating trends to leadership and suggesting innovative solutions on behalf of the customer experience.
  • Assisting with customer communication during AWS critical launches and support events.
  • Assuming responsibility for developing detailed knowledge about specific product lines and features.
  • Making sure internal knowledge reference pages are updated.

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