Job Responsibilities : Airbnb Customer Care Representative
Salary : $15 an hour
Company : Sutherland
Location : Remote US
Educational requirements : High School
- You excel at handling customer inquiries of varying types
- You are an active listener and can leverage probing question skills
- You have a proven track record for hitting sales targets
- You can manage and overcome objections for subscribers’ cancellation and suspend requests to assist in reducing churn
- You bring an enthusiastic personality
- Excellent verbal and written communication skills and are a strong multitasker
- Driven by solving problems and meeting goals
- Familiar with Microsoft Office tools
- Experience in customer service and sales
- High school diploma or equivalent
- A quiet and distraction-free secure place to work.
- Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
- In-house network and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
- Wireless and/or satellite Internet Service Providers are not compatible with our systems.
- A Smartphone (iOS or Android) 4 years old or newer in which you will be able and willing to download our app that will be leveraged for company communications.
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