Job Responsibilities : Customer Success Associate
Salary : $15 per hour
Company : Beyond Pricing
Location : Remote
Responsibilities
- Providing all post-implementation customer support during the customer lifecycle from product training to renewal
- Acting as the first point of contact for all SMB clients during the Training and Support phases of their journey with Beyond Pricing
- Securing annual subscription renewals
- Hosting training webinars on revenue management best practices and how to effectively use our tool to increase revenue
- Performing regular check-ins with key stakeholders to ensure customer goals are being met
- Proactively manage relationships to ensure customer retention and to maintain overall customer health
- Monitoring and reporting on the health and risk of accounts
- Responding to requests for support in a timely manner
- Documenting learnings to assist troubleshooting efforts of other team members
- Proactively creating expert customer content (e.g. helpdesk articles videos training quizzes) to guide our customers
Qualifications & Skills
- 1+ years of customer success experience
- Familiarity and experience within the STR industry or hospitality industry
- Experience communicating difficult technical concepts with customers in a professional and thoughtful way
- Ability to understand customer pain points and genuine desire to help our customers resolve issues
- Drive to identify creative ways to improve the customer experience and suggest new out-of-the-box ideas
- Desire to dive into issues and understand what is going on beneath the surface
Click Here : Apply Now