Work at Home Companies Hiring Now | Customer Success Associate Remote Apply Now 2022

By | April 13, 2022

Job Responsibilities : Customer Success Associate

Salary : $15 per hour

Company : Beyond Pricing

Location : Remote


  • Providing all post-implementation customer support during the customer lifecycle from product training to renewal
  • Acting as the first point of contact for all SMB clients during the Training and Support phases of their journey with Beyond Pricing
  • Securing annual subscription renewals
  • Hosting training webinars on revenue management best practices and how to effectively use our tool to increase revenue
  • Performing regular check-ins with key stakeholders to ensure customer goals are being met
  • Proactively manage relationships to ensure customer retention and to maintain overall customer health
  • Monitoring and reporting on the health and risk of accounts
  • Responding to requests for support in a timely manner
  • Documenting learnings to assist troubleshooting efforts of other team members
  • Proactively creating expert customer content (e.g. helpdesk articles videos training quizzes) to guide our customers

Qualifications & Skills

  • 1+ years of customer success experience
  • Familiarity and experience within the STR industry or hospitality industry
  • Experience communicating difficult technical concepts with customers in a professional and thoughtful way
  • Ability to understand customer pain points and genuine desire to help our customers resolve issues
  • Drive to identify creative ways to improve the customer experience and suggest new out-of-the-box ideas
  • Desire to dive into issues and understand what is going on beneath the surface

Click Here : Apply Now