Work at Home Companies Hiring Now | Customer Service Representative Work from Home 2022

Primary Responsibilities:

• Answer incoming phone calls from health care providers (i.e. physician offices clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility billing and payments authorizations for treatment explanation of benefits)
• Focus on resolving issues on the first call navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
• Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
• Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent years of work experience
• Customer Service experience
• Sales or account management experience
• Health Care/Insurance environment (familiarity with medical terminology health plan documents or benefit plan design)
• Social work behavioral health disease prevention health promotion and behavior change (working with vulnerable populations)

 Requirements:

• Reside within North Carolina
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service