Work at Home Chat Agent

By | September 27, 2022

Job Responsibilities : Chat Customer Service Agent (Seasonal, Remote)

Salary : $35000 per year

Company : Sitel Group

Location : Remote US

What You’ll Do:

Join Sitel Group’s Work at Home Team by assisting our Tax Software line of business as a Chat Agent! This position focuses on driving customer interactions through inbound & outbound chat / email communications. This is a Seasonal (Temporary) position.

  • Drive customer support through digital communication – chat & email – using various channels and tools
  • Respond to customer inquires with a focus on providing a solution to the specific issue
  • Help customers understand the services offered and discover which features will benefit their needs
  • Troubleshoot access to online services through password resets
  • Meet or exceed performance expectations in regards to customer satisfaction and other related metrics / KPIs

Required qualifications skills and experience

  • Must have a Highschool Diploma (or GED) and be at least 18 years of age
  • Ability to use a dual-monitor PC with several tools and systems for an extended period of time
  • Comfortable supporting customers and interacting with peers in a technology driven environment
  • Availability to work a full-time schedule (includes variable shifts such as morning nights weekends and applicable holidays)

Home-Office Requirements:

  • Must have highspeed internet and an ethernet cable to hardwire (no operating using WIFI alone)
  • Maintain a quiet and distraction-free area while working – we have a ZERO TOLERANCE policy for background noise
  • Sitel Group will ship you the PC monitors and other accessories to perform your job

Desired qualifications skills and experience

Nice to Have (but not required):

  • Experience supporting customers through chat email and phone communications
  • Previous contact center experience
  • History with payment processing systems and financial services

About SYKES

SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160000+ people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

EEO statement

M/F/Veteran/Disabled

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