WFH Customer Support Specialist

By | October 7, 2022

Job Responsibilities : WFH Customer Support Specialist

Salary : $13.75 per hour

Company : Walmart Call Center

Location : Remote US

All applicants must be from Bentonville AR or 50miles away

  • Provides administrative support by assisting management with training to other team members; helping to support special projects involving advanced research and review of data; establishing agenda and creating information packets for customer meetings; researching impact of process changes and communicates changes to leadership; ensuring adherence with business process controls; analyzing data to establish accounting period cutoffs; facilitating validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.
  • Supports document processing by validating data for complex issue resolution by using in-depth analytics reviews across multiple systems; calculating and inputting transactions that affect financial statements; completing complex research for reimbursement or recoupment of funds; reconciling low to medium complexity general ledger accounts; reviewing and researching general ledger financial statements and transactional system inputs to identify and resolve transaction discrepancies; conducting complex root cause analysis and research to identify and resolve causes for issues presented by customers or control procedures; coordinating documentation retrievals for compliance and audit requests; submitting reconciliations reporting and flux data for balance sheet reviews; coordinating with internal and external stakeholders to understand accounting entries gather relevant information and validate data and reconciliations; and analyzing current month posting activity to determine and e
  • Provides customer service by responding to and resolving customer disputes and ad-hoc questions requiring complex research; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution; analyzing interpreting and consolidating information into reporting for customer review; and coordinating communication between customer and business area.
  • Contributes to quality control by reviewing documentation for accuracy and adherence to Walmart business rules; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicates to stakeholders; performing in-depth research to resolve process issues; identifying and implementing process improvements; performing complex quality checks of documents processed; and identifying and communicating causes solutions and data trends to multiple departments.
  • Completes work assignments and priorities by using policies data and resources; collaborating with managers co-workers customers and other business partners; identifying priorities deadlines and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change difficulties and feedback.
  • Complies with company policies procedures and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Job Type: Full-time

Pay: $13.75 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • Customer service: 1 year (Required)
  • Medical billing: 1 year (Required)
  • Clinical pharmacy: 1 year (Preferred)
  • Optical: 1 year (Preferred)

Work Location: Remote

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