Wework Remotely – Best Future Jobs

By | July 14, 2022

Job Responsibilities : IT Service Desk Analyst

Salary : $17.59 – $30.24 an hour

Company : SCL Health Corporate

Location : Remote US

Educational requirements : High School

This is a remote position.

You.

You bring your body mind heart and spirit to your work as an Information Technology Service Center Analyst.

You’re generous with your thoughts your partnerships and especially your voice because your opinion matters.

You’re great at what you do but you want to be part of something even greater. Because you believe that while individuals can be strong the right team is invincible.

Us.

System Services is our Corporate Headquarters in Broomfield Colorado and is located within the Oracle campus. SCL Health is a faith-based nonprofit healthcare organization dedicated to improving the well-being of the people we serve.

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical dental and vision coverage. But health is more than a well-working body: it encompasses body mind and social well-being. To that end we’ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives digital tools tobacco cessation classes counseling and paid time off. We also offer financial wellness tools and retirement planning.

We.

Together we’ll align mission and careers values and workplace. We’ll encourage joy and take pride in our integrity.

We’ll laugh at each other’s jokes (even the bad ones). We’ll hello and high five. We’ll celebrate milestones and acknowledge the value of spirituality in healing.

We’re proud of what we know which includes how much there is to learn.

Your day.

As an IT Service Center Analyst you need to know how to:

  • Work assigned ticketing and chat queue. Respond to diagnose and support PC server applications and hardware through discussion with users. Leverage Knowledge Base to improve and support First Call Resolution.
  • Identify workarounds when needed and route more complex issues to the secondary and tertiary teams of support as required. Interact with network services application support and site support to restore service and/or identify and correct reported issues as needed.
  • Document and prioritize service desk tickets chat and emails calls accurately in the ticketing system and respond in a timely manner as guided by the department’s Service Level Agreements.
  • Support resolution of urgent issues including paging appropriate experts to help resolve critical issues as needed.

Your experience.

We hire people not resumes. But we also expect excellence which is why we require:

  • High School Diploma or equivalent.
  • Minimum of one (1) year of customer service or call center experience.

Preferred:

  • Associate’s or Bachelor’s degree.
  • Current Help Desk Institute (HDI) certification and A+ certification.
  • Previous IT Help Desk or healthcare environment experience.

Your next move.

Now that you know more about being an IT Service Center Analyst on our team we hope you’ll join us. At SCL Health you’ll reaffirm every day how much you love this work and why you were called to it in the first place.

#LI-Remote

Click Here : Apply Now