Wells Fargo Work from Home Jobs Online Apply 2022 Urgent Hiring

By | April 13, 2022

Job Responsibilities : Senior Escalations Representative

Salary : $17 per hour

Company : Wells Fargo

Location : Remote

Role & Responsibilities

  • Support less experienced individuals in providing resolutions for client inquiries and complaints
  • Determine appropriate course of action and conduct investigative steps to fully identify customer issues
  • Perform complex administrative and customer support tasks by managing daily schedules and providing work direction to the team
  • Assist in setting performance standards and recommend process or policy improvements to enhance customer satisfaction
  • Provide subject matter expertise and interpretation of procedures to less experienced individuals
  • Respond independently to complaints escalated at the highest level
  • Interact with internal and external customers to resolve their issues
  • Interact with the immediate Escalations team to supervise day to day activities of the support Escalations team


  • Strong organizational multi-tasking and prioritizing skills
  • Ability to manage a pipeline of work from assignment to completion
  • Client service focus with the ability to listen to customer needs and recommend solutions
  • Experience managing complaints and objections effectively and professionally
  • Intermediate Microsoft Office (Word Excel and Outlook) skills
  • Strong time management skills and ability to meet deadlines

Click Here : Apply Now