Wells Fargo Remote Jobs | Claims Operations Representative Jobs Work at Home 2022

• Support team performance in identifying control failures in bank processes procedures customer or colleague decisions
• Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area
• Perform complex operational tasks including review verification and identification of customer transactions to detect and prevent fraud policy violations or resolve merchant disputes in order to mitigate and recover losses
• Provide subject matter knowledge and interpretation of procedures to less experienced staff
• Interact with fraud and claims functional area on a wide range of information as well as with external customers

Desired Qualifications:

• Call center experience
• Ability to execute in a fast paced high demand environment while balancing multiple priorities
• Ability to navigate multiple computer systems applications and utilize search tools to find information
• Basic Microsoft Office (Word Excel and Outlook) skills
• Excellent verbal written and interpersonal communication skills
• Knowledge and understanding of credit card dispute resolution
• Outstanding problem solving and decision making skills
• Strong attention to detail and accuracy skills
• Knowledge and understanding of credit card products policies and procedures