Wells Fargo Careers | Remote US 2022

By | July 21, 2022

Job Responsibilities : Operations Processor (ACH)

Salary : $51000 per year

Company : Wells Fargo

Location : Remote US

About this role:

At Wells Fargo we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

In Wells Fargo’s Automated Clearing House (ACH) we succeed through the dedication of our team; providing team members with the tools the training and the opportunities to achieve their full potential. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The ACH team includes File Processing Service Delivery ACH Resolution Processing Support Production Support & Strategy and Development & Testing Support.

Join the #1 ACH processing bank in the country!

This position is within the ACH Authorization team supporting our customers and business partners by independently responding to authorization research requests problems issues and assuming end to end ownership of each case. The Authorization Team supports inquiries from internal and external customers and business partners.

Duties & Responsibilities:

  • Process requests for authorization received from Financial Depository Institutions on Originated ACH transactions
  • Prepare and deliver notices to relationships and dedicated teams in escalated situations
  • Act as point of contact on requests and follow up with internal and external clients as needed
  • Maintain requests in system of record
  • Provide consultation to our business partners and customers of the rules and requirements of authorization requests
  • Work with leadership on escalations of complex issues
  • Actively seek work outside of assigned tasks and anticipate the needs of others/dept. and assist when needed
  • Develop new knowledge and share with team/leaders for process improvements

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Required Qualifications US:

  • 2+ years of Operations experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Desired qualifications:

  • 2+ years in financial services and customer service experience

  • Problem analysis and resolution skills
  • Intermediate Microsoft Office skills
  • Ability to navigate multiple computer systems applications and utilize search tools to find information
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal written and interpersonal communication skills
  • Ability to work effectively in a team environment and across all organizational levels; where flexibility collaboration and adaptability are important
  • Effective organizational multi-tasking and prioritizing skills
  • Ability to work in a fast-paced deadline driven environment
  • Intermediate Microsoft Office (Word Excel and Outlook) skills
  • Strong organizational multi-tasking and prioritizing skills
  • Call center experience
  • Strong data entry and attention to detail skills
  • Ability to interact with all levels of an organization
  • Ability to take initiative and work independently with minimal supervision in a structured environment
  • Ability to coordinate completion of multiple tasks and meet aggressive time frames
  • Knowledge and understanding of service level agreement process
  • Strong research and documentation skills
  • Exposure to Wells Fargo ACH (Automated Clearing House) System
  • Accredited ACH Professional (AAP)

Job Expectations:

  • Hours: M-F 7:30AM -4:30PM – flexible
  • Starting salary range starts at $18.50 and up
  • This role is currently working in a hybrid model of 3 days in office and 2 days working remotely
  • Training will be 100% fully in office for the first 60-90 days

We Value Diversity

At Wells Fargo we believe in diversity equity and inclusion in the workplace; accordingly we welcome applications for employment from all qualified candidates regardless of race color gender national origin religion age sexual orientation gender identity gender expression genetic information individuals with disabilities pregnancy marital status status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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