Job Responsibilities : Customer Service Consultant – Spanish Bilingual
Salary : $16 an hour
Company : Wayfair
Location : Remote US
Responsibilities
- Build a relationship with the customer throughout the call
- Service customers with post-order issues (returns replacements refunds delivery status back ordered items and any issues with fulfillment)
- Exceed customer satisfaction efficiency metrics and issue resolution targets
- Identify areas of improvement and convey trends in customer calls to leadership
- Navigate multiple software applications and technologies simultaneously
- Use conflict management skills and maintain professional composure
Skills
- Strong problem-solving skills and the ability to think analytically
- Excellent communication and relationship building skills
- Passion for helping others
- A successful track record working in a high-volume fast paced environment
- Regular and reliable attendance
- Ability to maintain internet speed of at least 25 Mbps (download) and 5 (upload) using a hard-wire Ethernet internet connection (no WiFi)
- A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
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