Job Responsibilities : Training Manager – Customer Service Contact Center (Onsite)
Salary : $13 per hour
Company : Wayfair
Location : Springfield, OR 97477
What You’ll Do
- Partner with contact center management team to execute training schedule to align with business objectives and growth projections in assigned locations
- Manage and coach a team of trainers at the Springfield location to develop their facilitation and coaching skills
- Responsible for the performance of new hire’s through the onboarding process
- Ensure administrative functions related to training are completed in a timely manner
- Oversee delivery and maintenance of new hire onboarding training programs for the Customer Service organization
- Work in tandem with operations managers to ensure alignment of training programs with ongoing coaching and quality assurance effort for the site
- Conduct/attend regular project updates and performance readouts with key stakeholders in the Springfield contact center
What You’ll Need
- Experience with Zoom and/or other virtual learning software preferred
- Demonstrated understanding of instructional design methodologies
- Demonstrated understanding of frontline leadership skills and experience facilitating structured leadership development curricula
- Demonstrates high degree of professionalism leadership and autonomous drive
- Proven ability to drive results through leading and coaching a training team
- Articulate persuasive communicator across multiple organizational levels
- Savvy quick thinking and comfortable in a dynamic fast-moving environment
- Goal oriented self-starter and able to flex to changing business needs and priorities
- Ability to analyze data to identify solutions and take action with implementation
- Experience with Google Cloud G Suite including Docs Sheets Slides and Forms preferred
- Innovative problem solver drawn to taking a solution based collaborative approach with internal partners
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