Wayfair Customer Service Jobs Apply Now 2022 Online Vacancy

By | April 13, 2022

Job Responsibilities : Training Manager – Customer Service Contact Center (Onsite)

Salary : $13 per hour

Company : Wayfair

Location : Springfield, OR 97477

What You’ll Do

  • Partner with contact center management team to execute training schedule to align with business objectives and growth projections in assigned locations
  • Manage and coach a team of trainers at the Springfield location to develop their facilitation and coaching skills
  • Responsible for the performance of new hire’s through the onboarding process
  • Ensure administrative functions related to training are completed in a timely manner
  • Oversee delivery and maintenance of new hire onboarding training programs for the Customer Service organization
  • Work in tandem with operations managers to ensure alignment of training programs with ongoing coaching and quality assurance effort for the site
  • Conduct/attend regular project updates and performance readouts with key stakeholders in the Springfield contact center

What You’ll Need

  • Experience with Zoom and/or other virtual learning software preferred
  • Demonstrated understanding of instructional design methodologies
  • Demonstrated understanding of frontline leadership skills and experience facilitating structured leadership development curricula
  • Demonstrates high degree of professionalism leadership and autonomous drive
  • Proven ability to drive results through leading and coaching a training team
  • Articulate persuasive communicator across multiple organizational levels
  • Savvy quick thinking and comfortable in a dynamic fast-moving environment
  • Goal oriented self-starter and able to flex to changing business needs and priorities
  • Ability to analyze data to identify solutions and take action with implementation
  • Experience with Google Cloud G Suite including Docs Sheets Slides and Forms preferred
  • Innovative problem solver drawn to taking a solution based collaborative approach with internal partners

Click Here : Apply Now