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Requires knowledge of principles and techniques of customer communication.. Application and allocation of business communication styles/techniques .Communication styles/norms through different interaction channels. To be able to Listens to customers understands processes and prioritizes customer needs then provides solutions. Demonstrates an ability to speak write and present clearly.Seeks help to understand company protocols for communicating with different types of customers. Applies the concept of customer analysis to deliver relevant communications.

Requires knowledge of day-to-day activities performed in customer care service operations. Ticketing systems and other tools used to handle customer requests. Escalation matrices. Customer request process life cycles. To be able to provide customer service by sharing accurate and timely information with customers utilizing quality guidelines and resources and partnering with stakeholders as needed. Supports customers with live contact-related questions restricted account actions concessions approvals and other operational support and performs research as needed. Documents routine workflows resource requirements dependencies and criticalities. Responds to incoming specialty processes escalated issues and support requests by monitoring incoming requests. Escalates systemic issues using available tools (for example Gemba Leadership JIRA).

Requirements

• Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart’s commitment to communities social justice corporate social responsibility and sustainability; maintains and promotes the highest standards of integrity ethics and compliance.

Servant Leadership

• Is consistently humble self-aware honest and transparent.

Embrace Change
Curiosity & Courage

• Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Digital Transformation & Change

• Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.