Job Responsibilities : Senior Coordinator, Work from home
Salary : $17 per hour
Company : Walmart
Location : Remote US
Identifies and communicates trends from customer feedback by collecting the required data; ensuring accuracy of data; analyzing data and comparing with the current and best practices for contact center operations.
Leads team members by managing the allocation of work; providing guidance queries and escalated issues; and adjusting hourly associates’ daily work assignments to meet business needs.
Develops communicates and implements processes and practices to meet business needs by collaborating with managers co-workers customers and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
Leads and participates in teams by using and sharing resources information and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice feedback and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.