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Responsibilities

• Understands customer needs, customer desires, and process gaps.
• Addresses pain points through technology-enabled solutions that improve
  customer satisfaction.
• Incorporates Walmart’s values through the entire hiring lifecycle, from attraction to conversion and onboarding.
• Demonstrates accountability for hiring timelines, recruiting processes, and assessment results.
• Guides customers through the decision-making process and provides
  closure to hiring processes.
• Solicits feedback on the quality of services provided by the organization.
• Implements adjustments to daily interactions using customer-centric approaches.

Skills

• Obtain information from stakeholders during the planning
•  Understand the end-to-end implications of the outcome/solution in a complex environment and prioritize projects accordingly that
  are in alignment with the strategy.
• Understand stakeholders’ needs (internal/external), positions and bargaining power and be able to negotiate the best possible outcome that adds value.
• Create a communication plan which determines communication level, frequency, detail and distribution of
  status updates; and minimize the impact of changes.
• Develop and maintain relationships with project sponsors and stakeholders.
• Find innovative solutions to project issues.
• Identify complex changes and escalating them to supervisors; and execute system changes.