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By | July 14, 2022

Job Responsibilities : (USA) Case Manager Supervisor (Behavioral – Mental Health)

Salary : $68176 per year

Company : Walmart

Location : Remote US

Position Summary…

What you’ll do…

Case Manager Supervisor (Behavioral – Mental Health) – This position is open to remote work.

Must have Supervisor Experience as a case manager and behavioral health experience.

Supervises all non-clinical case management staff.

Monitors and evaluates case management program operations to ensure optimal efficiency and effectiveness.

Identifies training needs and assists in the development of programs training materials orientation checklists and competency checklists.

Ensures all case management program functions operate in accordance with billing and compliance requirements and the overall mission values and strategic goals of the program which are focused on continuous improvement. Ensures case management services are provided in a manner that is responsive and sensitive to the needs the program’s culturally diverse population.

Oversees the development of a successful and cohesive unit of case management staff with high level of productivity and accuracy.

Facilitates and coordinates the training of new case management staff and existing staff who needs to be crossed trained in different lines of business. Ensures that case management staff receive identified training necessary for them to perform their task at the highest level possible.

Contributes to hiring decisions and performance monitoring evaluation consultation and improvement planning of assigned case management staff.

Consults with management and Human Resources representative as needed to review performance improvement plans.

Monitors internal communication and reports for urgent or unresolved customer issues.

Ensures that case management staff prioritize daily assignments while assessing areas of strength weakness and building goals to achieve.

About Walmart Health Virtual Care

Walmart Health Virtual Care formerly known as MeMD® offers a comprehensive telehealth solution that gives brokers the virtual healthcare options their clients want and need. With on-demand online care for common illnesses and injuries primary care and behavioral health issues Walmart Health Virtual Care has one of the most flexible platforms on the market which can be customized to the needs and budget of any group.


Leadership Expectations
Live our Values
Culture Champion
Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart’s commitment to communities social justice corporate social responsibility and sustainability; maintains and promotes the highest standards of integrity ethics and compliance.

Servant Leadership
Acts as an altruistic servant leader and is consistently humble self-aware honest and transparent.

Embrace Change
Curiosity & Courage
Demonstrates curiosity and a growth mindset; fosters an environment that supports learning innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Digital Transformation & Change
Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Deliver for the Customer
Customer Focus
Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.

Strategic Thinking
Adopts a holistic perspective that considers data analytics customer insights and different parts of the business when making plans and shaping the team’s strategy.

Focus on our Associates
Diversity Equity & Inclusion
Identifies attracts and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.

Collaboration & Influence
Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate influence and inspire commitment and action.

Talent Management
Creates a discipline and focus around developing talent promotes an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customer and company and regularly recognizes others’ contributions and accomplishments.

Monitors customer service staff compliance with company policies and procedures (for example time and attendance monthly performance audits).

Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.

Option 1: Bachelor’s degree in behavioral or social services or related area.

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.


Primary Location…
6910 E Chauncey Ln Phoenix AZ 85054 United States of America

Click Here : Apply Now