Virtual Personal Banker – Remote

By | September 8, 2022

Job Responsibilities : Virtual Personal Banker – Remote

Salary : 57000 per Year

Company : Firefighters First Credit Union

Location : Remote US

Candidates must reside in Mountain/Arizona Texas or Tennessee Time Zone.

For over 86 years we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest exclusive firefighter credit union in the nation with $2.0B in assets we serve over fifty thousand members in more than seven hundred fire departments.

Currently we have an immediate opening for a Member Advisor to join our team to support Virtual Branch (Call/Contact Center). Utilizing our Service Enablers to be available connect with the members handle their requests look out for them and going above & beyond allows MAs to interact with members over the phone to Improve the Financial Lives of Our Fire Family.

Typical responsibilities:

  • Recommend FFCU financial products and services to members to meet individual member needs.
  • Process and manage member accounts and/or open new and sub-accounts.
  • Process manage and decision consumer loan applications per consumer lending policies and underwriting guidelines.
  • Process and manage credit and debit cards.
  • Troubleshoot research respond and provide training on member services technology and related issues.
  • Work with other employees and departments to ensure member requests are processed for investments mortgages business loans and insurance.
  • Participate in special projects and perform other assignments as needed.
  • May occasionally travel to attend meetings conferences training or other work-related events.


Basic Qualifications:

  • Experience in one or more of the following: technical support sales customer service or banking.
  • Experience with consumer loan application processing.

Firefighters First Federal Credit Union is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race color religion age gender marital status physical or mental disability medical condition pregnancy sexual orientation gender identity or expression national origin veteran status genetic information or any other status protected under federal state or local law. Firefighters First Credit Union is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact Human Resources at careers@firefirstcu.org or 323-550-2214.

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