Virtual Part-Time Sales Representative

By | September 8, 2022

Job Responsibilities : Virtual Part-Time Sales Representative

Salary : $15 an hour

Company : Wayfair

Location : Remote US

Educational requirements : High School

Remote Part-Time Inbound Sales Representative

This is a sales role not customer service

Part-time position

We supply all equipment!

*Weekends required*

Wayfair (NYSE: W) is one of the world’s largest destinations for home goods. We are seeking a tech-savvy self-motivated individual to join our Inbound Sales team! If you love to connect with customers and help them purchase amazing products then Wayfair is the place for you to start a rewarding career! The pay for this position is $15 per hour with the opportunity to earn a monthly bonus.

Schedule: After training your schedule will be:

Saturday:11:30 AM – 8 PM EST

Sunday:9:30 AM – 6 PM EST

*Additional hours are available Saturday and Monday*

What You’ll Do

  • This is a virtual inbound sales agent role and during your shift you will handle inbound sales calls (approximately 60 a day depending on your shift) cheerfully assisting customers in finding and purchasing their desired items.
  • Your daily schedule is available in our scheduling system and is designed to allow maximum availability and responsiveness to our customers. Review your schedule at the beginning of your shift to be mindful of designated daily break times lunch times team meetings and training.
  • To fully assist a customer you will contact product suppliers to pursue additional information that may not be available on the Wayfair website.
  • Follow the designated Sales Process and call flow (probing questions assuming the sale building rapport etc.)
  • Think critically about the customers needs and always look for ways to enhance their experience by upselling or cross selling items they may not initially consider that will support their main purchase.
  • We are a data driven company and measure our sales success based on a set of operational metrics. Your performance will also be tied to these metrics.
  • It is important that you are able to stay focused on our customers free from distractions while working virtually for the entire shift.
  • This role requires moderate comfort and skills with technology and multitasking; offering a top notch customer experience with each caller staying up to date with process and policy changes via email or the chat channel navigating connectivity challenges unusual customer inquiries and more!
  • We are a team and anticipate you’ll participate actively in engagement activities selling contests and other elements of our culture.
  • Peak season may require adjusted schedules and/or mandatory overtime.
What You’ll Need
  • Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
  • Excellent communication and relationship building skills
  • 1+ years of sales experience preferably in a call center/retail/virtual environment
  • High School Diploma/GED some college preferred
  • Ability to perform in a virtual world comfortable with technology while maintaining a high level of problem solving skills.
  • Comfortable learning/using software applications required for the role
  • Regular and reliable attendance is an essential function of this position
  • Ability to maintain the required internet speed of at least 25 Mbps (download) and 5 (upload) to support voice traffic and HTTPS web traffic using a hard-wire Ethernet internet connection (no WiFi)
  • A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin or in our warehouses or offices throughout the world we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth constant learning and dynamic challenges then you’ll find that amazing career opportunities are knocking.

No matter who you are Wayfair is a place you can call home. We’re a community of innovators risk-takers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and well-positioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status or genetic information.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here). If you have any questions regarding our processing of your personal data please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.

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