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By | April 13, 2022

Job Responsibilities : Customer Service Consultant

Salary : $16 an hour

Company : Sutherland

Location : Remote US

Educational requirements : High School

Job Description:

As a Customer Service Consultant, you’ll bring your expertise to deliver exceptional technical service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

This is the job for you if:

  • You excel at providing technical support and troubleshooting assistance
  • You are an active listener and can leverage probing question skills to understand the customer’s questions/concerns
  • You are comfortable upselling products and services, when appropriate

Qualifications:

  • Excellent verbal and written communication skills and are a strong multitasker
  • Driven by solving problems and meeting goals
  • Familiar with Microsoft Office tools
  • Experience in customer service
  • Experience in technical support
  • High school diploma or equivalent

Requirements to work from home:

  • Excellent Internet connectivity:
    • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
    • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
    • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
  • A quiet and distraction-free, secure place to work.

Click Here : Apply Now