Job Responsibilities : Virtual Customer Care Professional – Remote Customer Service – American Express
Company : American Express Inc.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Why American Express?
There’s a difference between having a job and making a difference. American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.American Express is an admired brand, with solutions and service as the perennial attributes clients use to describe us. On occasion, we have the unique opportunity to add new talented professionals to our sales and service organization.Individuals that have a winning attitude, coupled with demonstrated success in customer service, relationship building talents and with an excellent aptitude to position and sell products are the only candidates that need apply. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours.As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers and grow your career. Our unique servicing philosophy, puts your passion to serve and your drive to match customer needs with products at the center of every customer interaction, creating an opportunity to deliver unique value to our American Express Small Business Services (SBS) Customers.If you possess the above experience, skills and share our values of providing remarkable experience for customers and selling products to meet the needs of our clients then we look forward to receiving your application and speaking with you.
What would you do every day as a Customer Care Professional?
- Service inbound calls while engaging and consulting with small business owners and decision makers, learn about their needs and recommend the right American Express SBS products
- Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefit and other elements of American Express Small Business Services
- Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales
- Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment
- Document necessary account information according to established policies and procedures
- Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
Customer Service Qualifications
- Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication.
- Proven success in a customer service and sales environment (two years+)
- Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment
- Experience owning or working in a small business is a plus
- High school diploma or equivalent required. Bachelor’s degree preferred; Education benefits available
- The hours of operation for this position are Monday-Sunday 7:00 am EST – 1:00 am EST.
- The tentative start date for this position will be May 2022. After the 90-day training commitment, shift hours will be made available.
Work at Home Requirements:
- Through our Bring Your Own Internet (BYOI) Program, you will be required to locate an internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date.
- Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably thorough broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted.)
- A secure home office, located at your confirmed address of residence, free from background noise and other distractions
Candidates must reside in one of 47 states where we currently hire (all U.S. states with the exception of California, Alaska and Hawaii.) Any candidate that lives within commuting distance of the Desert Ridge Service Center will have the option of working within the Hybrid model.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.US Job Seekers/Employees – Click here to view the EEO is the Law poster and supplement and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.Work Location Options: Virtual