Victoria Secret Remote Jobs | Customer Service Representative 2021

By | April 13, 2022

Job Responsibilities : Virtual Seasonal Customer Service Representative

Salary : $13 an hour

Company : Victoria’s Secret

Location : Remote Us

Job Description:

The Virtual Seasonal Customer Service Representative will delight our customers by assisting them with ordering, sizing, checking availability and navigating our website. In this role, you could be responsible for taking incoming calls, emails or chats from customers regarding lost packages, exchanges/returns, shipping information, billing and a number of other questions. Every contact requires the representative to utilize selling skills to make effective recommendations to our customers and to act in a timely, tactful and professional manner at all times while assisting and resolving customer questions or concerns.

Responsibilities:

  • Live the brand values in all that you do and day-to-day interactions: The Customer Rules, Passion Leads to Success, Inclusion Makes Us Stronger, and It Matters How We Play the Game.
  • Utilize selling skills to make effective recommendations to our customers
  • Resolve customer issues while utilizing negotiation skills
  • Efficiently handle inbound contacts from customers, resolving any issues, questions or concerns
  • Enter information into the company database
  • Interpret company policy and procedures in servicing customers


Location Requirements:

  • Candidates must reside within Ohio, Kentucky, Indiana, Georgia, New Mexcio, Texas, or Tennessee.
  • Remote work allowed. #LI-Remote.

Qualifications:

  • Must have customer service experience that involved making selling recommendations, resolving issues, utilizing negotiation skills, answering questions, providing information about policies & procedures
  • Must have professional phone presentation and communication skills
  • Previous call center experience is a plus
  • Regular and reliable attendance is essential

Technical Requirements:

  • Personal Desktop or Laptop computer
  • Two Screens or Large Format Screen
  • Wired USB Headset with Microphone
  • Wired Internet/Ethernet Connection
  • Dedicated workspace free from distractions

Click Here : Apply Now