USAA Jobs San Antonio | Consumer Account Specialist Remote Jobs Online 2022

By | April 13, 2022

Job Responsibilities : Consumer Account Specialist

Salary : $18 per hour

Company : USAA

Location : Remote

Educational requirements : High School

Job Requirements

  • Identify and manage existing and emerging risks that stem from business activities and the job role.
  • Ensure risks associated with business activities are effectively identified measured monitored and controlled.
  • Follow written risk and compliance policies and procedures for business activities.
  • Performs basic maintenance research and resolution of member accounts within established processes.
  • Updates member account information on various Bank products that may include Credit Card Deposit Consumer Loan Home Equity Loans and Archived Accounts.
  • Contacts member for additional and/or missing information provides status and/or final resolution as requested. Meets member satisfaction objectives.
  • Reviews account documentation to ensure compliance with USAA State and Federal regulations and policies.
  • Seeks guidance from team members to resolve issues and identifies appropriate issues for escalation. Prepares required paperwork and prepares packages for mailing.

Minimum Requirements:

  • High School Diploma or General Equivalency Diploma
  • Up to one year of customer contact experience in Banking or Financial Services Call Center environment.
  • Basic knowledge of bank products online banking mobile banking applications banking cards etc. required.
  • Basic understanding of Bank related legal and regulatory requirements.
  • Foundational knowledge of Windows operating system environment and Microsoft Office tools.


  • Knowledge of KYC/CIP regulations and compliance
  • Bachelor’s Degree
  • AML related experience
  • Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

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