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By | September 27, 2022

Job Responsibilities : Call Center Representative (TEMP)

Salary : $20 an hour

Company : University of Michigan – Ann Arbor, MI 48109•Remote

Location : Remote US

Educational requirements : High School

Summary

Reporting to the Contact Center Supervisor each Contact Center Representative serves as a critical member of U-M COVID-19 Hotline. The Contact Center Representative is responsible for providing phone support to answer questions from callers using available resources or to escalate calls when necessary. Hours of operation for live phone support are Monday-Sunday 9am-8pm.

Responsibilities*

Provide phone support for callers to the COVID-19 Hotline which includes: Answering questions based on available information and knowledge base content. Escalating calls to departments as appropriate. Handle a potentially high volume of phone calls using a case management tool to create document and resolve tickets. Suggest and create new knowledge base content to keep information current and up-to-date. Respond to emails from customers. Review and verify vaccination information. Other duties as assigned.

Desired Qualifications*

High School diploma. Proven ability to work efficiently and effectively delivering high quality work in a fast-paced work environment. Demonstrated ability to deliver excellent customer service. Strong communication skills. Ability to work well under pressure and to effectively communicate with distressed callers.

Work Schedule

Part time 20 hours per week. Thursday 9am-1pm Friday & Saturday 9am-6pm.

Work Locations

Position is Fully Remote (work from home). Office located at the U-M Shared Services Center Ann Arbor MI 48108.

Additional Information

Position to start Monday September 26 2022 or ASAP thereafter.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations including boosters when eligible are required for all University of Michigan students faculty and staff across all campuses including Michigan Medicine. This includes those working remotely. More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.

Job Opening ID

223859

Working Title

Call Center Representative (TEMP)

Job Title

CLERK D (TEMP)

Work Location

Ann Arbor Campus

Ann Arbor MI

Full/Part Time

Full-Time

Regular/Temporary

Temporary

FLSA Status

Nonexempt

Organizational Group

Dsa Central Administ

Department

AVP Health and Wellness

Posting Begin/End Date

9/19/2022 –

Salary

$20.00 –

Career Interest

General Office/Administrative Support

Healthcare Admin & Support

Temporary Job Opening

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