Job Responsibilities : ITS Help Desk Support Analyst
Salary : $16 per hour
Company : The University of Iowa
Location : Remote
Responsibilities and Duties:
- Maintain and facilitate the use of the ITS support pages (create update and review content work to improve the system and promote its use).
- Stay current on all relevant operating systems applications technologies and ITS services.
- Demonstrate commitment to achieving diversity in the workforce.
• Professional support experience (typically 6 months – 1 year) using relevant technology concepts and providing front-line technical support.
• Demonstrate strong technical knowledge of Microsoft Windows Apple MacOS Microsoft Office 365 mobile technologies email technologies and applications.
• Demonstrate ability to provide excellent customer service to diverse customer populations.
• Excellent troubleshooting skills and the ability to identify root causes.
• Demonstrate excellent written and oral communication skills (working proficiency).
• Excellent interpersonal and teamwork skills (including technical peers) (working proficiency).
• General knowledge of the services and technologies provided by ITS and the campus IT organization.
• Advanced knowledge of networking concepts and wireless networking technologies.
• Experience with multi factor authentication.