University of Iowa Jobs Work at Home Apply Now 2022

By | April 13, 2022

Job Responsibilities : ITS Help Desk Support Analyst

Salary : $16 per hour

Company : The University of Iowa

Location : Remote

Responsibilities and Duties:

  • Maintain and facilitate the use of the ITS support pages (create update and review content work to improve the system and promote its use).
  • Stay current on all relevant operating systems applications technologies and ITS services.
  • Demonstrate commitment to achieving diversity in the workforce.

Required Qualifications:
• Professional support experience (typically 6 months – 1 year) using relevant technology concepts and providing front-line technical support.
• Demonstrate strong technical knowledge of Microsoft Windows Apple MacOS Microsoft Office 365 mobile technologies email technologies and applications.
• Demonstrate ability to provide excellent customer service to diverse customer populations.
• Excellent troubleshooting skills and the ability to identify root causes.
• Demonstrate excellent written and oral communication skills (working proficiency).
• Excellent interpersonal and teamwork skills (including technical peers) (working proficiency).

• General knowledge of the services and technologies provided by ITS and the campus IT organization.
• Advanced knowledge of networking concepts and wireless networking technologies.
• Experience with multi factor authentication.

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