Job Responsibilities : Customer Service Advocate – Work from Home
Salary : $14 per hour
Company : UnitedHealth Group
Location : Remote uS
Educational requirements : High School
- Answer incoming phone calls from our health insurance consumers (i.e. plan members family members on the plan) and identify the type of assistance needed to address their concerns and answer their inquiries.
- Route applicable requests to rectify issues with claims benefits pharmacy enrollment and authorizations.
- Ensure consumer satisfaction by delivering a high quality of customer service and following through to resolve issues.
- Identify anticipate and resolve additional issues to better serve the consumer and eliminate possible needs for future calls.
- High School Diploma / GED (or higher) OR equivalent years of work experience
- Experience with computer and Windows PC applications which includes the ability to navigate and learn new and complex computer system applications