UnitedHealth Group | Customer Service Work From Home Online Jobs Apply Now

By | April 13, 2022

Job Responsibilities : Customer Service Level I – Work From Home

Salary : $14 per hour

Company : UnitedHealth Group

Location : Remote

Educational requirements : High School

Primary Responsibilities:

  • Responsible for taking calls and written communications from both customers and agents on all products serviced and respond in a professional empathetic and controlled manner using good judgement and listening skills
  • Maintain knowledge and understanding of all systems and processes in order to effectively answer inquiries
  • Obtain required information to give appropriate telephone response and/or system updates
  • Process policy changes according to insured or agent change requests
  • Prepare and forward appropriate requests to other internal areas for needed action and follow up as necessary
  • Maintain acceptable levels of performance in productivity quality and schedule adherence
  • Perform other necessary duties as assigned by the Supervisor or Manager

  

  • Health Care/Insurance environment (familiarity with medical terminology health plan documents or benefit plan design)
  • Social work behavioral health disease prevention health promotion and behavior change (working with vulnerable populations)
  • Sales or account management experience
  • Customer Service experience

 Requirements:

  • Reside within 200 miles from San Antonio TX OR Greensboro NC
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Click Here : Apply Now