Job Responsibilities : Customer Service Level I – Work From Home
Salary : $14 per hour
Company : UnitedHealth Group
Location : Remote
Educational requirements : High School
Primary Responsibilities:
- Responsible for taking calls and written communications from both customers and agents on all products serviced and respond in a professional empathetic and controlled manner using good judgement and listening skills
- Maintain knowledge and understanding of all systems and processes in order to effectively answer inquiries
- Obtain required information to give appropriate telephone response and/or system updates
- Process policy changes according to insured or agent change requests
- Prepare and forward appropriate requests to other internal areas for needed action and follow up as necessary
- Maintain acceptable levels of performance in productivity quality and schedule adherence
- Perform other necessary duties as assigned by the Supervisor or Manager
- Health Care/Insurance environment (familiarity with medical terminology health plan documents or benefit plan design)
- Social work behavioral health disease prevention health promotion and behavior change (working with vulnerable populations)
- Sales or account management experience
- Customer Service experience
Requirements:
- Reside within 200 miles from San Antonio TX OR Greensboro NC
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
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