Job Responsibilities : French Customer Service Agent (Part Time) Work From Home
Salary : $15 an hour
Company : U-Haul
Location : Remote US
2727 N Central Ave Phoenix Arizona 85004 United States of America
If you answered yes to all of these then this opportunity is for you!
In this role you will take incoming calls from customers resolving customer concerns as well as assist with product knowledge reservation and rental assistance. We may need to work hand in hand with other team members to craft an acceptable solution for the customer’s concern. Customer Service agents are also expected to assist customers with product suggestions as well as offer additional products and services to existing customers.
U-Haul offers its Customer Service Agents:
- Paid Education!
- Customer Service career path options
- Part-time benefits include: Medical Reimbursement Indemnity Plan Rx Savings Plus Discount Plan Dental Plan Vision Plan Retirement Savings 401(k) Plan
We offer on-the-job education which allows you the opportunity to learn and begin performing some of your job duties right away while helping customers. This role offers hands-on education working with your manager from day one . It includes taking courses online via U-Haul University followed up by live instruction and the ability to use this new skillset on your calls with our customers. Note: Some of these live instruction courses will be outside of your availability they do only run 2-3 hours. The expectation is your education will be complete within 8 weeks.
Bilingual Customer Service Agent Minimum Qualifications:
- Fluent in English and French Canadian not European French.
- Intermediate keyboarding and computer skills
- The ability to type 50 wpm
- Excellent written and verbal communication as well as comprehension skills H andling both calls and emails in French.
- General knowledge of U.S. geography
- General Customer Service experience and problem solving
- Must be available between the following times based on Arizona time.
- Mon – Sun 10 am and 8 pm AZ time with at least 10 hours of availability on the weekend for Saturday and Sunday.
- Must have 10 hours of availability on the weekends
- Working holidays is required. We are open 365 days a year and this department is staffed 24 hours a day.
A note about how we schedule: We schedule based on customer demand (customer-centric scheduling). You might be scheduled less hours during some weeks and more during others depending on your availability.
- Hourly base $15 an hour no bonus.
- Base pay increases as you learn and perform additional job duties.
- Opportunity for base pay merit increases based on performance
You will be required to provide a USB headset for this position.
The following is required to work from home:
- You must have a quiet private work area.
- Dependent and child-care arrangements must be made as if you were working at a U-Haul site.
- All work duties including education must be performed at your home address.
- If you want to switch or substitute computers at any time manager approval is required in advance.
The following technical requirements must be met to work from home:
*Computer requirements and internet speed will be verified if interviewed.
A wireless or USB headset with a microphone .
If wireless is determined to cause technical difficulty a USB headset will be required.
Web cam for use during education and for interacting with your Manager ( not for use with customers).
Minimum Internet speed requirements: 10MB down / 5MB up.
Check your Internet speed at speedtestcustom.com . Click dropdown menu below GO button and choose a Phoenix AZ server.
Windows 10 OS is required.
Minimum RAM requirements: 8GB of RAM or greater.
Windows OS processor requirement: CPU (aka processor) score of 2000 or greater.
To find processor name – right click on Windows logo (lower left corner home screen) and select ‘System’.
Go to this website . Type name of your processor in the space provided (do not copy/paste).
The number in the first column is the CPU mark (this is your CPU or processor score).
Should have the following Web Browsers installed: Internet Explorer Google Chrome and Microsoft Edge (Google Chrome is preferred).
A secure Wi-Fi connection owned/managed by the team member is permitted but a hard-wired connection is preferred. NO public or open networks allowed. Complex password and strong encryption (WPA2 only) required. Default router admin password must be changed. If Wi-Fi is determined to cause technical difficulty a hard-wired connection will be required.
Anti-Virus and (PCI) standards. Payment Card Industry (PCI) requires you install and use the Company provided anti-virus software and have no other anti-virus software installed/in use on your computer while conducting education or working.
Company programs must be installed on your computer as required to do business. Diagnostic information is collected related to PCI and technical requirements. No other information is collected. Download and installation of any Company program/software should always occur while clocked-in and being paid.
Technical difficulties associated with the team member computer or ISP such as malware virus hardware failure CPU usage ISP connectivity or speed or unidentifiable cause are the responsibility of the team member to correct in a timely manner in order to continue employment.
The following is not permitted due to compatibility performance security or other concerns:
MAC Operating Systems
Mobile hot-spot tethering satellite Internet or similar.
Using a Proxy server or third-party network.
Compute stick or similar device.
Rental rent-to-own or public computer/laptop.
Working in a public place or using public Internet.
Unsecure Wi-Fi / Wi-Fi not managed by the Team Member.
Running non-work-related programs while working.
Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus.
AMERCO and its family of companies including U-Haul have strived to create a culture of health and wellness. As of February 1 2020 and consistent with applicable state law no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application you are indicating that if hired you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1 2020.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.