Travel Account Manager

By | August 22, 2022

Job Responsibilities : Travel Account Manager

Salary : $55000 Per Year

Company : FLEETCOR

Location : Remote US

We are fast-growing Travel Tech firm seeking a proven leader with extensive experience in the hospitality industry. The Account Manager will be responsible for overseeing all hotel and transportation components and logistics for our airline partners’ Flight Crews. This includes direct, high-touch management of both hotel-provided Crew transport as well as that of our growing third-party contracted Crew transportation for hotel properties away from the airport. The focus is on developing strong strategic relationships with our stakeholders while ensuring excellence on-time service delivery that results in strong revenue and margin performance for the company. The role is an integral part of the full value chain that we offer our clients from sourcing & procurement services, business analytics, account support, implementations, fleet operational efficiencies and safety oversight, to vendor performance reporting and contract auditing.

Key Competencies

  • Ability to handle and coordinate multiple projects
  • Stakeholder Relationship Management & Development
  • New Business Development and Account Retention
  • Sourcing, Procurement & Contracting Solutions Expertise
  • RFP & Contract Development and Negotiation
  • Data Analysis

Essential Duties

  • Function as Hotel Connection’s liaison with Airline and Hotel partners
  • Strategically partner with the company’s cross-functional teams to ensure alignment of priorities and to meet and exceed account performance goals and our client’s expectations
  • Assist with in researching new ground transportation and hotel opportunities and vendors
  • Develop and maintain a comprehensive Hotel and GT Industry Competitive Analysis database
  • Represent TAC with a positive, highly visible presence for these and other key travel industry trade groups and organizations
  • Work collaboratively with the teams to ensure Hotel and GT is deeply embedded in all facets of Flight Crew sourcing opportunities and participate on Hotel and GT Vendor Site Inspections.
  • Co-negotiate to achieve solutions-focused Triple Win outcomes for Clients, Vendors and TAC
  • Assist with Client Implementations and Systems Integrations for all contracted services to ensure seamless and efficient, end-to-end Crew hospitality transport and stay experiences from Airport to Hotel to Airport.
  • Liaise closely with our hotels and GT vendor partners to ensure their operational policies, procedures, vehicle maintenance and insurance coverages adhere to mandated governmental and airport authority rules and regulations
  • Develop proprietary Flight Crew Transport Brand Standards and perform Vendor Contract Performance & Compliance and Secret Rider Audits to ensure consistent service delivery
  • Familiar with Flight Crew Schedule Management, Hotel Reservations systems, tools and Crew Mobile Apps
  • Actively participate in the company’s annual business plan/budget and multi-year strategic account planning processes that develops aggressive performance objectives, financial targets and critical project milestones
  • Support and guide account management team members whenever Crew, IROP or Distressed Passenger ground transportation services are required
  • Assist with GT vendor invoicing, billing and reconciliations, compliance and reporting


  • Excellent people skills and a customer-focused approach to establish partnerships/alliances
  • Significant experience in engaging and facilitating dialogue with C-level and senior executives
  • Excellent time management and follow-up skills
  • Strong negotiation skills
  • Strong financial acumen and attention to detail
  • Experience based “Issue Resolution” skills that facilitate dialogue across all levels of a business including IT and Operations.
  • Strong analytic and strategic skills to assist in the development of value propositions and customer segmentation strategies
  • Excellent computer skills
  • Extensive hands-on, in-depth knowledge of the Ground Transportation, Airline and Hotel industries and their daily operations
  • Significant experience in engaging and facilitating dialogue with C-level and senior executives
  • Ability to thrive in demanding, fast-paced environments requiring sense of urgency, stamina, patience and excellent time management skills
  • Strong financial acumen and a focus on the details of all facets of the position
  • Strong analytic and strategic skills to assist the team in the development of key value propositions, customer segmentation tactics and program implementation

Minimum Qualifications

  • Bachelor’s Degree (B.S.) is required and a Master’s program is preferred
  • 5+ years of management experience in the ground transportation field
  • Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software
  • Ability to travel on short notice and for extended trip duration; Up to 30%

About The Company

FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

  • $2.8B Annual Revenue
  • 800,000 Directly Served Business Clients
  • 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR Enjoys Global Recognition Including

  • Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
  • Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
  • Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking#872
  • S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission

Create better ways for businesses and their partners to pay their expenses

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

  • Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
  • Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
  • “Beyond” Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
  • Launch New Platform Business. FLEETCOR has launched its “new platform business” integration “Expense Management & AP/Vendor Payments” solutions into one bundled software platform.

Our Commitment to Diversity, Equality, Inclusion, Belonging

We Are Therefore Committed To Building And Nurturing a Culture Of Diversity, Inclusion, And Belonging By

Together we can foster true belonging.We know different ideas, perspectives and backgrounds lead to better innovation and results.

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.

Our Values

Our Entrepreneurial Spirit Remains Strong Across Our Global Workforce, And We Reinforce These Principles In Our Five Core Values

FLEETCOR’s culture reflects our history of fast growth and our continued drive for results.

  • Innovation: Figure out a better way
  • Execution: Get it done quickly
  • Integrity: Do the right thing
  • People: We make the difference
  • Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide “a better way to pay.”

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection.We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law.If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency .

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