Job Responsibilities : Tesla Support Specialist (Must reside in Utah)
Salary : $17 – $19 an hour
Company : Tesla
Location : Temporarily remote US
Educational requirements : High School
Responsibilities
- Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
- Review and assess customer concerns for possible troubleshooting and remote diagnostics
- Teach customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
- Provide an exceptional experience to our customers on a day to day basis
- Accurately record issues and data into CRM / Vehicle Support System
Requirements
- Excellent written and oral communications skills
- Exceptional customer service and soft skills
- Ability to effectively prioritize and multitask
- Willingness to learn new and innovative automotive technologies
- Establish and maintain positive cooperative working relationships
- Work in a team-based environment and achieve common goal
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