TELUS Remote Jobs Work from Home Online Applied 2022 | Customer Service Representative Apply Now

By | April 13, 2022

Job Responsibilities : Bilingual Customer Service Representative

Salary : From $15 an hour

Company : TELUS International

Location : Remote US

Educational requirements : High School

 Responsibilities 

  • Act as a liaison provide product / services information and resolve any emerging problems that customer credit report might face with accuracy and efficiency
  • Manage large amounts of inbound calls from various lines of business consumers by genuinely being excited to help consumers by being patient empathetic and passionately communicative
  • Identify and assess consumers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate valid and complete information by using the right methods / tools
  • Interact with consumers internal business areas and third-party callers in accordance with company state and federal regulatory policies and procedures
  • Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions process customer accounts and file documents
  • Provide one-call resolutions to customer situations in the attempt to prevent repeat calls
  • Utilize judgment and available resources in order to offer reasonable solutions and alternatives that stay within company guidelines and manage risk exposure
  • Make recommendations for product and process improvements to further develop department and company performance and reduce inefficiencies
  • Participates in a team environment to promote customer satisfaction and consistent service following the customer service model
  • Participates in office events developed to generate revenue improve consumer awareness of products and support local community activities
  • Take the extra mile to engage consumers

 Experience Skills & Competencies

  • Proven customer support experience or experience as a client service representative
  • Previous experience in a Banking and Financial Services Call Centre/Service Centre environment and use of telephony system is preferred
  • Track record of over-achieving the set KPIs
  • Strong phone contact handling skills and active listening
  • Ability to adapt to change in accordance with the business needs of the company
  • Flexibility to shift schedule and work overtime as needed by the business unit
  • Enjoys solving others’ problems; seeks to understand behaviors and expresses empathy
  • Must bring proven ability to maintain confidentiality and secure sensitive information
  • Familiarity with CRM systems and practices
  • Proficiency with Microsoft Office products; specifically Word and Excel
  • Customer orientation and ability to adapt/respond to different types of lines of business and consumer and partner needs
  • Excellent communication and presentation skills
  • Ability to multi-task prioritize and manage time effectively
  • High school degree or equivalent

 Requirements

  • Dedicated private home workspace free of distractions and interruptions
  • Established home internet connectivity; minimum internet download speed of 15 mbps | upload speed of 10 mbps
  • Understand own network environment at home
  • Ability to troubleshoot own devices & connectivity

Click Here : Apply Now