Job Responsibilities : [US Ohio] Call Center Representative
Salary : $15 per hour
Company : TELUS International
Location : Remote US
Educational requirements : High School
Responsibilities
- Maintain a working knowledge of our website and mobile applications products and business initiatives
- Engage knowledgeably and confidently when working with Representatives or customers
- Establish a connection with every Representative and customer
- Focus on resolution when addressing complaints
- Navigate multiple websites and applications to research issues and log and track details of each interaction
- Be a product knowledge expert who can explain the features and benefits of our products
Qualifications
- Minimum two years of experience in call center environment handling phone chat and e-mail inquiries
- High school diploma
- Proficiency with Microsoft Outlook Word and Excel
- Experience navigating both desktop and mobile applications
- You have previously taught others how to navigate both desktop and mobile applications using voice or co-browse
- Experience influencing inspiring and mobilizing individuals
- Experience transitioning between channels while servicing customers including voice email and chat (including co-browse)
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